Misconceptions About Chlorine Demand (by Alicia Stephens)

In an era of technology advancements and equipment upgrades, pool and spa chemistry is often viewed as being an unchanging element of water care. However, over the past several years, chemistry has actually undergone many changes, including an increase in saltwater pool care, a focus on ‘low sanitizer residual’ systems and an overall increase in problem pools/spas due to an ever-changing environment. Throughout all of these changes, one problem that remains prevalent and continues to frustrate pool/spa owners and professionals alike is chlorine demand.

This is defined as the inability to maintain a chlorine residual in a pool or spa even after repeated application of a chlorinating product. There are an infinite number of substances that can contribute to chlorine demand. These include (but are not limited to) bacteria, algae, ammonia, urine, sweat, health and beauty products, and bather and animal waste. These contaminants can enter the water in a number of different ways.

Determining the cause of chlorine demand in a particular pool may seem like an insurmountable task. In many cases, the root cause of the demand will be impossible to uncover; however, while it might help in preventing future recurrences of the problem, it is usually not relevant to the immediate treatment required. There are many misconceptions about when a demand situation is present and what actually causes it, as well as how it should be treated.


One of the most common misconceptions about chlorine demand is the thought that the chlorine is not working at all when it is applied to the pool/spa. Amid the frustration and confusion of a chlorine demand situation, some may start to believe the chlorine they are using is weak or somehow ineffective because they keep adding it to the water, but nothing seems to happen. By nothing, they are referring to the constant addition of product without establishing a “free chlorine” residual.

In reality, the lack of residual is caused by an overload of contamination in the pool/spa that depletes the amount of chlorine available to sanitize the water. It often appears as if chlorine is not working, while in reality it is working overtime to try and overcome impurities in the water.

Water contamination is reduced as more chlorine is added; however, the inability to maintain a chlorine residual will continue until all chlorine reactive pollutants are removed from the pool water. If the contamination is substantial, it often takes a large amount of chlorine to not only eliminate the problem, but also to re-establish the chlorine residual in the water.



The third misconception about chlorine demand concerns saltwater pools. A common issue in these pools is a lack of chlorine residual, which is the first sign of chlorine demand. In many cases, the first reaction is to add more salt. There is a misunderstanding that the only thing necessary to maintain a saltwater pool is, in fact, salt. While it is certainly necessary, it is a stable element of saltwater pool chemistry, and salt levels do not fluctuate rapidly enough to cause a sudden inability to maintain a chlorine residual without a significant amount of fresh water being added.

Most chlorine generation cells have an acceptable range of salt that allows free chlorine to be created. Often, a fluctuation of up to 500 parts per million is still within range for the effective generation of free chlorine. Adding more salt is usually not the answer to re-establishing a chlorine residual.

As a result of the ‘just add salt’ mentality, chlorine demand is often overlooked when dealing with a lack of residual in a saltwater pool. These are still chlorine pools that can suffer from chlorine demand the same way a traditional chlorine pool can. However, while chlorine demand is certainly possible in a saltwater pool, a properly functioning chlorine generator cell provides a steady source of chlorine and oxidation of contaminants, which makes a chlorine demand situation less likely to occur.

If a lack of chlorine residual is an issue with a saltwater pool, other sources of trouble should be considered. For instance, the pump/cell run time, size and age of the chlorine generator cell, and temperature of the water. All of these can lead to reduced chlorine output and low chlorine residual. Furthermore, scale buildup on cell plates is common because of the water balance environment within the cell itself. Scale formation on the electrolytic plates can severely limit the ability to produce chlorine, leading to lower residuals and the increasing possibility of chlorine demand.

As illustrated, chlorine demand can be caused by a combination of different types of contaminants, so the treatment time and difficulty could vary. Therefore, it is important service professionals keep timing in mind when they are treating a demand. Checking the chlorine residual a few hours after treatment could show the presence of free chlorine, and one might assume the demand is broken and no further product application is needed. However, if slow-reacting contaminants are present in the water, the chlorine can be used up as they continue to react. As a result, the chlorine residual will end up at zero as more time passes, which means the demand is not truly broken. This is why it is very important to continue to test the water frequently, and be sure the free chlorine residual holds at 1–4 ppm for a full 24 to 36 hours.

For saltwater pools, relying on the boost button to provide the additional chlorine needed to treat a demand can cause increased stress on the chlorine generator cell and fail to provide the amount of chlorine necessary to satisfy the demand. Adding chlorine from an alternate source, such as a shock product, is more effective.



Unfortunately, there is no easy cure for many chlorine demand situations. In most cases, there are still only two solutions. The first is to apply the appropriate amount of chlorinating product (usually determined through testing), and the second is to replace some of the water in the pool/spa with fresh water that has no chlorine demand.

In some cases, a floc treatment may reduce the demand by physically removing some of the contaminants from the water. That said, a floc treatment or water replacement does not actually cure the demand — it only lessens it. Therefore, it is necessary to re-test and apply the newly recommended amount of chlorinating product.

Of course, the best course of action is always prevention. Keeping pool owners on a system that includes routine oxidation as well as application of a maintenance algaecide will help keep pool water clear and free from contaminants that can contribute to chlorine demand. It is also important for service professionals to know when additional oxidation is needed. Most systems recommend a once-per-week application of an oxidizer, but there are instances when more frequent application is needed. These include heavy bather loads, rain, warmer-than normal temperatures, and any time there is suspected contamination of the pool/spa water (such as fertilizer or pollutants). Designing a maintenance program specific to the characteristics of each pool/spa will help to prevent problems before they begin.



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