Service Department Orderwriter/Scheduler

WORK AT AQUA-TECH

Service Department Orderwriter/Scheduler

Job Description:

Very active service department requires a key communicator. Must have excellent telephone and organizational skills. A successful candidate will have sharp management skills and be able to implement systems and processes to take the department to the next level in customer service. You will help grow the swimming pool and hot tub service department for residential clients. Great verbal and written communication skills and an eye for detail in administration are required. A large amount of computer knowledge is helpful.

Job Summary:

This is a full time permanent seasonal position. The ideal candidate is looking for a 7 month of the year position while enjoying 5 months at home. Great opportunity for the right fit of person. Hourly wage or salary will be competitive.

Job Responsibilities:

Booking and scheduling pool and spa service calls;
Communicating with clients in person and on the phone;
Creation and processing of work orders;
Communication with service technicians who are out on sites;
Filing of work orders;
Processing payments

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Employment Form

Overview

First Name

Middle Name

Last Name

Address

Address Line 1

City

State

Zip Code

Country

Phone Number

Referral Source:

Admission Tickets

Are you available to work overtime if required?

Yes

Are you available to work weekends if required?

Yes

Are you legally eligible for employment in this country?

Yes

As part of our company policy, it is standard procedure to perform a criminal background check on someone we are considering for employment. Would you object to such a procedure?

Yes

Date Available

Have you been employed at this company before?

Yes

When and what location?

Languages

Salary Desired

Type of Employment Desired

Attitude

As your skills and abilities relate to your work experience, what are the areas for improvement?

Think of the WORST supervisor or manager you've had. What characteristics made that person a POOR manager?

What are your greatest Strengths?

What traits or characteristics do you admire in co-workers?

What traits or characteristics do you most DISLIKE in co-workers?

What was the best job you've ever had? Why did you like it so much?

What was your least favorite job? What did you NOT like about it?

Who was the best supervisor or manager you've had? What Characteristics made that person a good manager?

What’s your availability like for days, evenings and weekends?

Behaviour

At what age did you have your first responsible job?

If you won five million dollars in the lottery, would you choose to work? What would you do with your time?

What was the funniest thing that ever happened to you at work?

What would you do if you knew a fellow worker was stealing?

How do you feel about unfinished work?

How would you like people to think of you?

What are your hobbies and special interests?

What can a supervisor do to help you do a better job?

What volunteer work have you done that has prepared you for this position? Why do you feel it was of value?

What would you consider to be the most significant world event that has occurred during your time? Why did you select this event?

Job Specific

If a customer walks up to you seeking assistance and you are busy, what do you do?

Imagine you have been on your feet and working hard all day. A dock receiver you are assisting is rude and impatient, what do you do?

Imagine you have been on your feet and working hard all day. The person that you are assisting is rude and impatient, what do you do?

What do you feel is the most difficult part of customer service and sales?

What do you feel is the most difficult part of customer service?

What do you think is the most difficult part of being a driver?

What do you think is the most difficult part of sales?

What is the most difficult part of managing the work of others?

Educational Background

School

City, Province/State

Graduated?

Yes

Degree(s)/Diploma(s) Earned

Driving Experience

Type Of Vehicles

Length Of Time Driven

Technical Experience

Certificate	Issuing Institution

Work Experience

Employer	Address	Job Title	Telephone	Dates Employed From To	Hourly Rate/Salary - Starting - Ending	Immediate Supervisor	Reason For Leaving	Summary The Type Of Work Performance And Job Responsibilities

References

Name	Relationship	Years Acquainted	Telephone

Notes

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Service Department Orderwriter/Scheduler