heat not staying on new 2018 Optima

we just picked up a new 2018 Sundance 880 Optima last week and the first time we used it the temperature started at 105 but dropped to 100 and would not come up any higher – any ideas on how we can maintain a set temp of 104? thanks!

SuperMax VS Pump Settings

What are your recommended speed/duration settings for Speeds 1, 2 and 3 of a SuperMax VS pump. I have an 18×36 pool with a chlorinator. Also, do I need to re-program the pump each year or will it remember the settings while it’s powered off during the winter? Thanks.

Temperature over ride

How do I over ride the temperature Setting so that I can get 105 or 106F?

Sundance Hot tub

My Ozonator light is always on, is this an indication there is a problem? Is there someway of finding out what it could be?

Pool draining

Dawn has an indoor spa and was wondering if she should just drain it for the summer time as it gets really hot in the room where the spa is. She was also wanting additional information on any products that she may need to purchase to do so.

sump pump

1. what should the sump pump be set to in terms of how high the float is? 2. Right now the water comes in to about 6″ and is pumped out right away – is this the correct setting? 3. Is there a benefit to the wear and tear on the pump to allow water… Read More»

Hot tub cover, speakers and light

1) Hot tub cover: does not seem to completely seal, we have quite a bit of condensation and steam that emits from the sides. 2) The cover seems to have detached, when it is windy we see air under the layer of the cover. 3) One of our lights seems to not completely function. It… Read More»

Draining our Sundance hot tub

We are draining our Sundance hot tub for the winter and just wanted to make sure we did not miss any steps. According to our service manual, it appears that the main white valve on ground facing out from middle front panel is all that needs draining. We did open right front panel and saw… Read More»

Spa and Hot Tub In Distress Service

If your Sundance Spa is not circulating or heating in below zero temperatures, it is in distress. As a temporary measure please attempt to prevent freezing by installing a space heater into the equipment bay of your hot tub. You may then contact the service department during normal business hours. Alternatively, you may purchase spa… Read More»

Spa heating issue (high temperature limit)

Had new spa delivered today by AQT. Concerned temperature is rising too slow and that the high temperature limit is set incorrectly. Should/how do/can it be changed?