Sundance Hot tub

My Ozonator light is always on, is this an indication there is a problem? Is there someway of finding out what it could be?

Pool draining

Dawn has an indoor spa and was wondering if she should just drain it for the summer time as it gets really hot in the room where the spa is. She was also wanting additional information on any products that she may need to purchase to do so.

Bad Board

I have a 2010 QCA GT-289 hot tub. Pump 1 runs almost continually, and pump 2 does not turn on, though I can hear the relay click when I press the button for it. I’ve plugged pump 2 into pump 1’s spot and it does work. The 20 Amp fuse was blown and I replaced… Read More»

Foaming issues and filtration settings

I’ve tried to fix my foaming issues multiple times with water tests and it isnt helping I end up getting this sticky slim build up on the edges of the tub and I dont know how to prevent it as the chemical balance is fine. Also for filter settings does the tub need to filter… Read More»

hot tub

hottub pumps keeps turning on randomly. i know they are scheduled to turn on 4 times per day but this is happening 20 times an hour with 2 pumps and the blower turning on its in a heated garage 2009 cameo 880 sundance hottub

Balboa VS501Z Control panel installation

Hi there, I’m wondering if this control panel can be installed with either end of the heater hooked up to the pump. My electrical comes in from the opposite side of the opening and it would be easier to turn the controller around for installation. Thanks! -Nigel

Hot tub cover, speakers and light

1) Hot tub cover: does not seem to completely seal, we have quite a bit of condensation and steam that emits from the sides. 2) The cover seems to have detached, when it is windy we see air under the layer of the cover. 3) One of our lights seems to not completely function. It… Read More»

Draining our Sundance hot tub

We are draining our Sundance hot tub for the winter and just wanted to make sure we did not miss any steps. According to our service manual, it appears that the main white valve on ground facing out from middle front panel is all that needs draining. We did open right front panel and saw… Read More»

LED lights flash, second jet button unresponsive.

I have a Down East Providence II spa. It is a 2005 model. After about 10 minutes of running with the second jet button on the LED lights inside the spa start flashing. I am unable to turn them off and the second jets button also becomes unresponsive. Flipping the breaker is the only way… Read More»

Gecko Hot tub pump

bought a Gecko pump through you guys in March (Amazon). installed it this weekend. low speed works fine but when it shifts to high speed it makes a loud noise and kicks off. (pls see video) On initial start up it blew the pump fuse.