Tubcell

Asked by Shawn Stone

5 replies

Last Reply on September 21st, 2019 by Nigel

September 20, 2019

How long for hot tub to connect to cell towers? I’ve installed app. Scanned code. Tub is still not communicating after 1.5hrs

Replies

  1. Nigel

    September 20, 2019

    Reply

    Hi Shawn. Did you contact Sundance Spas customer service to activate SmartTub?

  2. Shawn Stone

    September 20, 2019

    Reply

    That’s not needed. They are connected.
    But the app is garbage.
    Upon reading the reviews on the app. It would seem this is a common trend.
    For $700 I would think it would work better then this.

    • Nigel

      September 21, 2019

      Reply

      We’ve had pretty good success with the SmartTub system so far Shawn. There was one connection issue north from Teulon but that was solved with a booster antenna. Cell service in general around that one pocket there was poor.

  3. Shawn Stone

    September 21, 2019

    Reply

    Tubs not reading temps or setting it.

    How do I trust this to protect my tub?
    18k on a tub. 700 for cell. Doesn’t work?

    • Nigel

      September 21, 2019

      Reply

      42.161.170.46

      In reply to Shawn Stone.

      We’ve had pretty good success with the SmartTub system so far Shawn. If all else fails on your end it’s best to contact our Sundance Service Support Desk to book a diagnostic and service of your SmartTub system.

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