the pump on my hot tub works but the jet’s don’t turn on


 

Replies

  1. Reply

    Myles if you turn on your pump and you hear the regular sound coming from the motor but you don’t have any water flow coming out of your jets you will want to check on a few things:

    1. If you just did a drain and re-fill on your spa you may have an airlock. Open the union a bit to the front of your pump that operates the jets and release the air or if the pump is connected to a topside massage selector shut off the pump and open the the massage selector nut a bit to release the air.

    2. Open the union on the pump that operates the jets. Look for debris clogging the impellor or a broken impellor.

    3. Make sure your water level is a minimum 3/4 of the way up your skimmer or filter housing.

    4. If you have adjustable jets make sure each individual jet is in the ON position.

    5. If you are in a freezing climate check the line that comes off the discharge side of the pump. Make sure there is no freezing in this line.

  2. Doug Garman

    Reply

    Hot tub has sat for awhile, and during some freezing temps. I may have had water setting in the lines… Just replaced the pumps and refilled the tub, and all the sounds react as if it’s working but not one jet works except the bottom return jet.

  3. Reply

    Doug what is the make and model of your spa and the date built? If you have a serial number that could also be useful in answering your inquiry.

  4. Michael Tolley

    Reply

    I have a problem with my hot tub has 2 jets and a blower jet 1 works fine jet 2 the other side of hot tub is not working makes a noise but nothing flowing through.. Has 2 setting press once and it’s carm then press it again and it’s mega powerful now i have nothing.. Any1 suggest anything? Going to look inside tmro see if any1 I can see anything noticeable?

  5. Reply

    Michael what is the make and model of your spa?  If you also can let me know what is the date built of the spa this could help me answer your inquiry.  All of this info should be on the indentification sticker near your Sentry Control Box where the main printed wiring assy is if you have a Sundance Spa.

  6. Bob Hunt

    Reply

    Sundance Certa 2011
    Jets pump 1 working erratically. When I press the button it sometimes does not turn on and pressing again the high level works, press again and most times the low level works. It works ok for the normal filtration cycle.

    • Nigel

      Reply

      Bob, the pump working on filteration cycle likely means the pump and PWA is fine and you may have a bad topside panel. Check that the cable is still intact and hasn’t been severed by a rodent. If the cable is good try a new panel. If all else fails contact your local Sundance Support Desk to book a diagnostic and repair of your Sundance spa.

  7. scott

    Reply

    Hello, I have bubbles, I have water coming out the jets. But when I push the jets button, it kicks the breaker. I have a flo-master pump (230volt)(8.5amp)(1725/3450rpm). It has high and low speed. Is there any way I could repair this pump?

    • Nigel

      Reply

      Scott check to see that the motor shaft is not stiff or stuck. If the shaft is freewheeling and the GFCI trips immediately after you try to apply power to that pump have a look at the start capacitor. You can test it with an old style dial multimeter or you can just try a new one. If that doesn’t work you likely have a bad motor. You can try and take the motor to a re-build shop but you might find a rebuild doesn’t last as long as a new replacement. Visit our online parts store to check for availability on new pumps. To source your profile of pump it is helpful if you send us a picture or two as well as the horsepower, voltage, how many speeds ie 1 speed or 2 speed and FR size. Click on this link https://aqua-tech.ca/ then click on parts and accessories and then click on the big yellow button prices and availability.

  8. Jackie

    Reply

    Half of the jets are not working on my spa and then on one of the handles to turn the jets on or off sounds like there is a whole bunch of water flowing through it. Have you ever heard of this before. Thank you!

    • Nigel

      Reply

      Jackie what make and model spa do you have and what was the date built of the spa?

  9. Harrison Cubbage

    Reply

    Hot tub was working fine until I drained and filled. Have loosened the unions to eliminate possibility of air lock. I am getting power to both of my pumps from the control panel but it only makes a clicking sound and the control screen shows everything is normal however heater or jets not running.

    • Nigel

      Reply

      Harrison what make and model spa do you have? This info can be found on the id sticker near the Sentry Control Box.

      • Harrison

        Reply

        Hawkeye Galaxy 2003 model. Gecko controls M series

        • Nigel

          Reply

          Harrison try pushing water through the main intake with your garden hose with a rag wrapped around it with the unions loosened and the pump on hi speed. If all else fails contact your local Spa Support Desk to book a diagnostic and repair of your Spa.

          • Harrison

            Through the intske where the feet sit or where the filters sit?

          • Nigel

            Where the filters sit.

  10. Mike T

    Reply

    Hi. I have an old Beachcomber with a powersource 2400. The pump has its regular speed then when you push the button it goes on high. I believe its early to mid 90’s. It sat for awhile before we purchased the house. The jets never really seemed to work great but they worked. Now after this latest fill up i have a few jets that dont come on at all and the ones that do dont seem to do as much as they used too. The water is curculating but there is definetly something wrong. Any ideas?

    • Nigel

      Reply

      Mike check that your filter is not soiled. Remove it for a few minutes from the spa and see if the jet action improves on hi speed with no filter. You could also check that each jet is turned on. Those models typically had jets that could be turned on or off by grasping the jet itself and rotating. You could also check your pump housing to see if there is any blockage in the impellor housing.

  11. Mike Thompson

    Reply

    Hi Nigel thanks for the reply. The basket filter is good and clean and all the jets are cranked open. Some jets spit and sputter and some dont work at all. Its very odd. Would i need to drain the tub again to locate and check the impellor? I heard concerns that the impellor may be damaged so it doesnt push enough for all the jets but i would expect they would atleast bubble a little rather then not at all. Thanks for your time. Ive called beachcomber before and i think they dont have any old timers left that even know my old system lol.

    • Nigel

      Reply

      Mike you could have an air lock. All spas have a cartridge filter similar to an air filter in an automobile. The filter you should be looking to clean is the one under the basket. When you pull out the basket there may be a suction plate under it. Under the plate would be the cartridge filter that may be soiled and preventing good flow. Some of the older Beachcomber models had a piggyback set of filters stacked on top of each other with a draw string to reach the lower filter. Some just had the one filter. If it is soiled it could also create an air lock upon fresh filling the spa. If you have any isolation valves before and after the pump you could cut the power to the spa, close the valves and undo the unions to the pump to access the impellor. If the isolation valve seals are worn out the valves may leak and you may have to drain the spa if that’s the case.

  12. Justin Trotti

    Reply

    Hi, I have a Sunrise Spa (Came with the house…I believe its a 2007 model).

    No paperwork was left. It has been working for years, however, recently I noticed it was tripping the breaker. After a few days I noticed half of the jets stopped working. Now – a few weeks later – I am getting a AFP – FLO error code. I have tried draining and refilling the hot tub, however, the same error code shows. When I press the jet 1 button, I am hearing a struggling sound coming from the pump area. When I press the jet 2 button, nothing happens. There are no longer any working jets.

    Any advice?

    • Nigel

      Reply

      Justin check to see if your circulation pump is either plugged up in the impellor assy or locked up in the motor. If the circ pump is not operating it could produce the FLO message. A locked up pump could also cause the GFCI breaker to trip. The pump motor could need a new start capacitor or the motor itself could be on the way out. If all else fails contact your local Spa Service Support Desk to book a Diagnostic and Repair of your Sunrise Spa. If you are in a winter climate region protect your Spa with a space heater until help can arrive to either service the spa or winterize it til the weather is conducive for a repair.

      • Justin Trotti

        Reply

        Hi Nigel,

        Thanks for the reply! I was able to get inside the hot tub today. Turns out it is a 2008 Sunrise Spa Meridian Model. There looks to be 2 pumps. The one that is hooked up to “jet 1” makes a struggling sound when pressed but does not actually activate the jets. The one that is hooked up to “jet 2” makes a clicking sound but does not turn on. The pumps look identical (Waterway Executive 56 Spa Pump PF-40-1N22C).

        In your opinion…if this pump is in fact locked up as you suggested, would this cause the other pump not to work as well?

        • Nigel

          Reply

          Possibly. Check to see if you have a smaller 3rd pump. If you do not then Jet 1 may be causing the FLO msg.

  13. cindy lanz

    Reply

    Are the directional jet circles just attached to the shell of the hot tub

    • Nigel

      Reply

      Cindy what is the serial number of your spa? This will help me identify which jets you have in your spa.

  14. Frank

    Reply

    Hello,

    I have a 2003 Del Sol Redondo Spa. Just replaced the 2 speed pump. The low speed circulates when bringing the spa to temp, but I get no jets to come on at all when I press the button on the electronic display. All of the other buttons work fine ( light, temp up, temp down) just no functionality with the button for jets. Any troubleshooting advice would be appreciated.

    Cheers,

    Frank

    • Nigel

      Reply

      Frank check your connections from the pump wires to the PWA. Follow the schematic on the back of the Sentry Control Box for where the 3 wires should go. The coorisponding wires should also match at the back of the pump motor ie hi on the pump motor and hi on the PWA. There should be a wire schematic on the pump motor as well if you acquired it from an authorized dealer. If this all checks out and you hear the relay click when you press the button for the jets pump you could have a bad PWA. If you would like a link for availability and pricing on a PWA send me your serial number of the Spa.

      • Frank

        Reply

        Hello,

        Confirmed that the wiring is correct. Low speed comes on when the spa is coming up to temp, then turns off automatically when temp is reached.

        I do not hear a relay click when I press the button for the jets. I do hear a relay click when turning on the lights ( these are working). Any additional troubleshooting or thoughts?

        Frank

        • Nigel

          Reply

          Frank if your wiring checks out and you don’t hear a relay click when you press the jets button you could have a bad topside control or a bad PWA. Plug in a new topside control. If the jets don’t work with a new control you could have a bad PWA. If you would like a link to prices and availability on topside controls and PWA’s send me the serial number of your spa.

          • Frank

            Nigel,

            Just wanted to thank you sincerely for your advice. I replaced the topside control and it fixed my problem. I really appreciate your help and expertise.

            Cheers,

            Frank

          • Nigel

            Your most welcome Frank. Enjoy the rest of your summer. Follow us on Facebook: https://www.facebook.com/AquaTechWpg

  15. Nigel

    Reply

    Rob what make and model of spa are you looking at and what is the serial number?

  16. Lisa

    Reply

    Hi
    I have a Pinnacle DX5000 spa. A dr error came on. Called out support. We found a leak in the pump and they also said it seized up so I bought and installed a new pump. Fill and and turn it on and pump primes then it eventually shuts off with same dr message. Before the error came on I did try turning on the jets and I heard the pump click but nothing. So I bled the intake and outtake lines of the heater and still same error. Now I also got an Sn error alternating with a very inaccurate temp reading then back to dr and kicks off. I am at a total loss.

    Lisa

    • Nigel

      Reply

      Lisa a dr msg means a dry fire of the circulation system. Depending on the model of spa pak you have the dr msg could be preceded by the pr msg meaning priming. Depending on the configuration of spa pak you have you can sometimes depress the mode and or jet pump button to exit out of pr mode and directly to circulation mode. Make sure your circulation mode is set for Standard or 24hr mode. Something could be plugging the circ line or you could just have a nasty air lock that has to be purged. Try running the spa briefly without a filter and run your garden hose nozzle on full through the filter intake or circ line intake port. You could also try to purge air from the circ line by opening up the suction side union to the circ pump. Or if it has a clamp on hose, loosen the clamp and pull the hose slightly away from the pump til the air purges out. An Sn error means a sensor is indicating a potentially bad sensor or bad connection from the sensor to the PWA. Check your connections from your sensors to the PWA for any breaks in the wires. Typically an Sn error message is followed by a number to indicate which sensor is sending the message to the PWA ie Sn1, Sn2, Sn3 etc. If all else fails contact your local Spa Support Desk to book a diagnostic and repair of your spa.

  17. Tom

    Reply

    I have a ’98 Sundance Altimar. Had a FLO error and confirmed the smaller recirc pump was bad. Replaced and all operation was normal. A week later, the 2 speed pump was sounding normal, but the jet volume was down. A day later, the FLO error came back. I haven’t opened it up yet to troubleshoot further. I do see significant air bubbles from the 2 speed jets. The heater is working and the recirc return port also has a lot of bubbles. I replaced the recirc pump without draining the tub…clamped the tubing before and after, then swapped the pumps. I’m hoping I find a lose connection at the input of the recirc pump, or, I have an airlock somewhere possibly related to the recirc pump change. I hope I don’t have a damaged (new) recirc pump…

    • Nigel

      Reply

      Tom try pulling out your filter for 5-10 min and running the 2 speed pump without to see if the FLO message goes away. Make sure you have no large debris that can get sucked in the inlet port for that 5-10 min. Also make sure the 3 suction socks bottom of the spa are not soiled.

      • Tom

        Reply

        Finally opened up the tub to do some troubleshooting. 1. removed the filter and ran the 2 speed on high for 10 minutes. Jet volume still feels low for the 2 speed. FLO error returned. The second jet pump runs normally with high water volume at all the jets. Can the second pump performance rule out a dirty filter?…seems it would. 2. put the multimeter on the flow switch. power off, switch is open, power on, FLO error, switch is open. pump 1 on, heater comes on and switch is closed. 3. put the multimeter on the recirc pump. no voltage in any scenario. (small piece of good news in that the new recirc pump may still be fine. is there a bench test I can do to confirm that?) 4. took the leads off the flow switch and connected them briefly. FLO error continued. no voltage to the recirc. Temperature set point is always above water temperature in all tests. I’m fearing this is a board problem related to the flow switch. 5. trying to address the low volume from pump 1…loosened the unions on pump one. no air noises…waited for some water, then tightened back up. loosened the clamps on the recirc. no air noises…waited for some water, then tightened back up. UGH! I’m looking for a smoking gun somewhere here! I think this is two different problems. I plan on draining the tub and inspecting the recirc and pump 1 impellars. I’ll also look at the pump switch, but I’m afraid that may be a board issue. A lot of stuff here…any guidance is very appreciated1

        • Nigel

          Reply

          Tom you first wrote here that with power off the switch is open and with power on you have a FLO error and the switch is open. With power off the switch should be closed. If this is the case you could have bad Flow switch or bad connection to it from the PWA. You also wrote pump 1 on, heater comes on and switch is closed. If the heater is engaging you would not see a FLO msg. Low flow from the jet 1 pump side of the spa with the filter out could mean you have blockage in that line or a plugged impellor. If you would like a price and availability on a Flow switch send us the serial number of your Altamar Spa.

          • Tom

            Thanks Nigel. About the flow switch status…open switch indicates the mechanical part of the switch located in the water/pipe, is not physically touching, correct? With no power on the spa, there’s no water flow of any kind, wouldn’t the switch be open? You’re correct about the pump 1 on condition…the FLO error goes away. (FLO error returned, after the no filter/pump 1 test was completed). What do you think of the recirc not getting voltage? …is it waiting on the flow switch?
            Is the diverter valve for pump 1 jets a possible issue? I’ll send the serial number later today. Thank you again.

          • Nigel

            Tom another way to explain Flow switch testing in multimeter terms: With the paddle not touching the post you should have a reading on your ohm meter of infinite. With the paddle touching the post you should have a reading of continuity. If you do not have these readings you could have a bad Flow switch or connection from the PWA. If you have the spa in standard mode and the circ pump set to run 24hrs you should have 240v at the circ pump assignments on the PWA. If you do not you could have a bad PWA.

  18. Denise Murphy

    Reply

    My jets run during the regular cycle turn on but when i go to turn them on on the panel they will not run

    • Nigel

      Reply

      Denise what is the serial number of your spa? This can be found on the id label near the Sentry Control Box.

  19. Marieanne

    Reply

    The circulating pump works fine but the jet pump just clicks and nothing! Do I need to change the jet pump Orvis there something I can try first . It’s a sunrise spa

    • Nigel

      Reply

      Marieanne check for voltage on the PWA at the jet pump points after you have activated the jet pump with the button on the topside control. If you don’t have voltage here or less voltage then 240vac +/- 10% you could have a bad PWA. If you do have correct voltage here you could have a bad pump or a locked up pump motor. Also check the wire from the back of the pump motor to where it connects to the PWA or the control box. Check it for any breaks or cuts.

  20. Andy Gigg

    Reply

    My pump works and I can see water coming through the jets but when I turn the jets on, the temperature dial flashes and the pump switches off. The dial then shows an error code of what looks like Sn. Any idea what the problem might be??

    • Nigel

      Reply

      Andy what’s the make, model and serial number of your spa and also is there a numeral following the SN msg ie SN1, SN2 or SN3?

      • Andy Gigg

        Reply

        Hi Nigel,
        We have taken a look and I have the following for you:
        Make: Ocean Mirage
        Model: 390KCL10J DIE
        Serial #: C95DX1460
        It’s certainly an older hot tub. I believe it was manufactured in April 95
        As for the fault, it’s either 5n or Sn. There are no numbers after the n

        • Nigel

          Reply

          Andy take a look at the temp and hi limit sensors and the wire connections from the sensors to the PWA for breaks. Usually the SN msg is indicating an issue with one of the sensor connections or sensor.

  21. Tracy Thompson

    Reply

    I have a Acura power Station, the controller turns off when the Jets are turned on, also when the heater is turned on a load humming noise comes from the controller. I already replaced the pump.

    • Nigel

      Reply

      Tracy double check the connections from the pump to the pak connections. Pay close attention to the hi and low speed wires if it is a 2 speed pump and make sure they match up ie the connections on the back of the motor with the connections inside the pak. If you have these wires crossed it could cause the pak to malfunction. If the contactor is engaging in the pak when you turn on the heater it could be making a humming or buzzing noise. This is quite typical alot of the time on electromechanical paks. Sometimes surge suppressors or varistors are available to cutdown the decibel level of the contactor depending on the brand of contactor.

    • Nigel

      Reply

      Approx how old is the Acura power station Tracy?

    • Nigel

      Reply

      If the pak has a timeclock it is also worth checking the settings to make sure it is set to run the pump during the time interval that you manually activate the pump.

  22. Laura

    Reply

    I have an older series 500 beachcomber tub. Absolutely love it. It was drained and sitting emoty for a year. I cleaned it. Pulled all the jets off and flushed it 4 times. Filled it and it runs fine jets run well but no air from them. One was kind of burping air for a bit but nothing at all now. Any suggestions?

    • Nigel

      Reply

      Good evening Laura. For the venturi to be able to work when you open the air controls you do need all the jet faces you removed to be reinstalled completely. If they are not in yet please do that and it may solve the no air. If that doesn’t work you will want to check the back of each jet face you removed for the condition of the gaskets. If it is an older Beachcomber model it probably has Waterway jets. Some Waterway jets came with snap on gaskets and some came with slip on gaskets. If these are in poor shape the jet face will not make good contact with the rear of the jet and the air induction to the spa will be poor or non existent. Also check the inside of each jet body on the spa to make sure there is no debris stuck in the body’s that your flush job couldn’t release. The jet faces themselves could be soaked in a warm water and vinegar solution as well to remove any deposits. Just make sure to rinse thoroughly after soaking. If you require new gaskets or new jets send us a picture of the jet faces to partsdept@aqua-tech.ca and we can send you a purchase link. Sometimes the whole jet face is easier to come by then the gaskets depending on what region your in.

  23. San

    Reply

    On an ’06 Great Lakes Manitou, I noticed water temperature drop since winter’s freezing temperatures have arrived. The JETS light on display panel is alit but no jets run. I can hear system trying to start up. If I press JETS button, high speed jets kick in. When I press JETS button again, the low speed commences and jets and heater start working. Any ideas?

    • Nigel

      Reply

      San it sounds like you could have a bad start capacitor on that one pump.

  24. Kimberley Parish

    Reply

    Nigel, can you help? I have a 2010 Clearwater St. Andrews spa with ISIS system. Circulation pump and Jet Pump #1 are not working. No fuses are blown. When you switch Jet Pump #1 with Jet pump #2 the pump works in #2 so it is not the pump that is the issue. The spa was not recently refilled so airlock is not the problem. Control panel clicks when you press the topside control but pump does not come on. Any suggestions?

    • Nigel

      Reply

      Kimberley if you hear a click on the PWA when you press Jet pump 1 check for voltage with your multimeter where Jet pump 1 plugs into when you press that button. If you have no voltage there you could have a bad PWA.

  25. Pam Smith

    Reply

    Hi, I turned off the power to my hot tub to drain it. Cleaned it w ginger, refilled it w water & turned it back on. I can feel the hot tub on but the panels on top of the hot tub (to turn the jets/etc on) will not come on. Please advise.

    • Nigel

      Reply

      Pam what is the make, model and serial number of your spa?

      • Pam Smith

        Reply

        Hi Nigel, I have a Healthy living master spa serial number 161-0332

        • Nigel

          Reply

          Hi Pam. How may I help you with your Master Spa?

  26. Cynthia

    Reply

    Hi! I have a sunrise spa posoideion model. It is about 5 years old and In November the hot tub overheated. I powered down by fuse inside house and when I powered back up pump 2 was running continuously. When i pressed pump two on topside panel it would say it is off but jets would keep running full speed and would overheat again. Eventually the fuse for pump 2 blew and without pump 2 working the hot tub would stay at 40 degrees C (104 F). When we replaced the fuse for pump 2 it did the same thing. Ran full force all the time. We then disconnected pump 2 and tub seems fine. But the topside panel is still reading the pump 2 when 2 is pushed. Originally was told that this was a temp sensor issue which on my model we would have to replace the heating element with the sensor. I purchased that part but now the person who told me that it was that part says now it is not. Can someone tell me if they have any idea what would be the issue here. Sound like a pump 2 issue? A topside panel issue? or sensor issue?

    • Nigel

      Reply

      Cynthia it sounds like pump two runs to some capacity. Also sounds like the topside panel works to some capacity. First you would want to check that the hi-limit sensor is in the correct position and sensing the temperature of the water inside the heater. The hi-limit sensor is different then your temp sensor. Hi-limit sensor position changes from spa model to spa model. Most of them have the sensor tucked in against the outside of the heater manifold. Some of them have the sensor inserted into a dry well inside of the heater. If this sensor is not inserted in the dry well completely and or tucked tight against the manifold then it could be sensing more ambient air temperature then water temperature. If the air temperature is cold then it could be turning on the jet pump for freeze protection reasons. The same applies to the temp sensor. You want it sensing water temperature and not air temperature. If these two sensors check out to be ok then you could have a bad PWA or a stuck pump relay on the PWA. PWA is your main circuit board or motherboard.

  27. Tim

    Reply

    I recently had my impeller replaced on my emerald elite pump #1 for the second time in 3 days because every time I turn on the second pump for some unknown reason pump #1 locks up and blows out the impeller and water shoots out the back of the impeller and the guy at the spa store has no explanation of why and he doesn’t know what could be causing the issue. It’s gonna get super cold out tonight so I put a light in the cabinet to hopefully stop some of the pipes from freezing. Any input would be appreciated.

    • Nigel

      Reply

      Tim it sounds like you could have a problem in the wet end of the pump. Something is binding in the wet end. I would suggest replacing the pump motor complete rather than taking a chance on repairing the pump again if you are in a region where there is overnite and or daytime freezing temperatures. Are you in the US region or Canada?

      • Tim

        Reply

        I am i Michigan and it is cold tonight. So you think the shaft is warped or something? Am i looking at a couple hundred dollars? And if so i sure dont want this too happen again especially in this cold as this is my favorite time to enjoy my hot tub.

        • Nigel

          Reply

          Tim there perhaps could be an issue with the shaft. Also could be the way the volute is seating against the eye of the impellor or the way the yoke of the impellor is threaded onto the shaft of the motor. Also could be an issue how the mechanical seal is installed. Cost wise it depends on the horse power of the pump and the model/profile. I’m in Canada but if you would like a price on a new pump I’d be happy to quote you on one. I would need the voltage of the pump, hp rating, FR size, whether its a 2 speed or 1 speed pump, current rating on low and hi speed and a picture of the wet end side of the pump so I can see what profile it is. Preferably a couple of pics. All the ratings ie FR size and voltage can be taken off the motor nameplate.
          You can send the info and pics to parts@aqua-tech.ca

        • Nigel

          Reply

          If you are going to leave the spa with water in it and not circulating in freezing conditions I would consider placing a small space heater in the equipment bay on a low setting and perhaps put a small submersible pump in the spa shell to keep the water turning over til you can address the pump not working. Check the space heater periodically.

  28. Anthony Calek

    Reply

    I was wondering if you could help me with a problem on my hot tub? The heat works, I hear it cycle from time to time but when I go to sit in it and run the jets, it will run for a cycle and then shut off and won’t get anything again. When I push the button I can hear it clicking but nothing. If I wait a few hours I can go back and run the jets again but just for one cycle. It’s an old QCA spa. Thanks

    • Nigel

      Reply

      Anthony is it a digital spa pak on that old QCA spa. If so what model pak is it ie Balboa, Gecko etc?
      Or is it a electro-mechanical pak. If so what model?
      How many pumps do you have and do you have a dedicated circ pump?

  29. Jeff

    Reply

    My 2014 Cal spa checked to button is not working all of a sudden. Jet one button works fine

    • Nigel

      Reply

      Hi Jeff. Check to see if you can hear a relay click on your PWA or if you hear any noise from the motor when you press jet 2. If you hear a click but no noise from the motor check for voltage on the board at your jet 2 test points. If you have voltage then you could have a bad start capacitor on the motor, a bad motor and or a blocked or locked up pump impellor. If you don’t hear a click and you have no voltage you could have a bad PWA. Also check your cable from the topside control down to the PWA for any breaks in the cable. Check your power feed wire from the jet 2 motor to the PWA for breaks, burnt connectors etc.

      • Jeff

        Reply

        Power yes but no clicking or other noises. Just doesn’t start.

        • Nigel

          Reply

          If you have power at the jet 2 points on the board you could have a bad jet 2 motor. If you don’t have an area to bench test it and it’s a 240v motor you could wire it direct to your incoming power terminal block at the spa if your incoming power is the same voltage as the motor rating. If it still doesn’t run with that test I would try and rotate the shaft to see if the shaft is stiff. Try to loosen it up back and forth if it is. If the shaft is free wheelin then you could have a bad start capacitor and or motor. Most motors keep the capacitor under the hump cover on top of the motor. Some hide it behind the bell end motor cover to the rear.

  30. Josh

    Reply

    Hello,
    I have a 2008 Creative Spa Design hot tub. The jets worked (except one motor), we drained it and then we refilled the tub. Now none of the jets work and it’s not pushing eater. I’m getting error code FL-1. I need to replace the filters still, but the old ones were still in decent condition. What could be the issue? Thank you, Josh

    • Nigel

      Reply

      Josh other things that can cause FL1 are a plugged or bad circulation pump, low water level, plugged or bad Flow or pressure switch. Sometimes filters develop a greasy surface deep in the pleats. This is sometimes not easily detectable on first look and can cause an FL1 message. I usually as a first step to rectify an FL1 message pull out the filter and run the spa for a short time without the filter ie 5min to see first if the message goes away. If it does not then I know I need to diagnose further.

  31. Josh

    Reply

    Nigel,

    Thank you. I’ll check it out. I think one of the pump motors is bound up or burned out. If one pump isn’t working, could that make all the pumps not work? Thank you,

    Josh

    • Nigel

      Reply

      Josh one pump not working wouldn’t make the others not work. If your circ pump was not working that would keep the spa from heating and could give a flow error message. If one of the pumps locks up and the thermal cutoff switch does not engage than that pump could potentially trip your GFCI or worse. If you have no plans to service or replace that pump I would recommend disconnecting it from your PWA. The trouble with keeping one pump off all the time is there will be a certain amount of water in the pipes hooked up to that pump that will not get circulated properly. This can potentially cause issues with your water chemistry down the road.

  32. Josh

    Reply

    Nigel,

    First of all, thank you! You’re information has sent me in the right direction. I appreciate it. I’m going to have a professional look at it and see where we need to go. This type of work is way out of my scope. Thanks again,
    Josh

    • Nigel

      Reply

      My pleasure Josh. If you need any parts that you or your Service Tech can’t find there let me know. Happy Easter.

  33. Pam Smith

    Reply

    Hi Nigel, any suggestion from you will be greatly appreciated.

    • Nigel

      Reply

      Pam it sounds like you may have a bad topside control. Check the ribbon cable from the topside down to the circuit board for any breaks. If the cable looks ok try to disconnect the cable from the circuit board and re-connect it. If the cable looks ok and the connection is ok try a new topside panel.

  34. Tracy & John

    Reply

    I have a Maxx Infiniti hot tub model Atlantis that I am having issues with, it only has 1 pump. Scenario is: when I turn the hot tub on the high jets come on and stays on until the desired temperature is reached. Then it shuts down and the low pump will not start. When I push the jet button it makes a clunking noise, and the low pump will not start. If I push the jet button a second time it starts on high. Any ideas where to start trouble shooting?

    • Nigel

      Reply

      Good evening Tracy & John. It sounds like maybe you have lost the low speed on the jet pump.
      Unless someone has serviced the wire from the pump to the PWA lately and crossed the low and hi speed wires
      you may have a bad pump motor.

      • Nigel

        Reply

        If you can send me the make, model, horse power and voltage of your pump I could see if we have it in stock.

  35. Kev

    Reply

    Hi

    I have a HA440NG 2 speed pump that sounds like it isn’t running 100% perfect on its first speed. I have a balboa control panel. But if I double press Jets 1 and then Press again (to turn it back to speed 1) the normal circulation works well. But it will never start on the first circulation speed without me doing this. Does this mean an air lock?

    • Nigel

      Reply

      Kev it sounds like you have water movement on both speeds so it doesn’t sound like an airlock is in play here. It sounds more like an automatic function or a programming scenario. Many of the control boxes out there activate the hi speed on a one pump spa or a spa where the 2 speed pump is the circ pump as a initial purge cycle. Eventually the pump switches to low speed and then depending on how your programming cycles are set it will stay on low for that cycle setting.

  36. Mike Smith

    Reply

    Hi Nigel,

    I just replaced the pump and motor on my tub and it now comes to temp just fine and Jet 1 works great on low and high. The problem is Jet 2 isn’t blowing on either high or low. When I hit the button, I can hear the motor running each time, but nothing is coming out of the jets.

    Could this be an airlock issue? The spa is a StrongSpas

    • Nigel

      Reply

      Hi Mike. Yeah it sounds like an airlock. Releasing the pump union a bit til the air bleeds out is a good way to aleviate an air lock.

  37. Don H

    Reply

    Nigel
    I have a 2015 Caldera Spa Paradise Series Martinique Spa that was moved from a friend house. Was working fine prior to move but had not been run all winter. Filled tub and control panel turns on. Lights work and it seems there is some low circulation occurring (can see it in the water). Push on “jets” button and I only hear a “click” but nothing more. I have opened the pipes and fairly sure there is no air lock. Any help would be appreciated.
    Thanks. !

    • Nigel

      Reply

      Don it could be the spa needs to get up to temperature first. Some models lock out the jet pump function til the temperature gets closer to set temp. Wait for the spa to be within 15 degrees of your set temp. If you are at set temp and the jet pump still doesn’t work but you hear a relay click from the board you may want to check for voltage at your jet pump set points on the board with your multimeter. If you don’t have proper voltage there with the jet button calling for the pump then you could have a bad board. If you do have proper voltage you would want to check your wire from the pump to the board. If the wire is good you could have a bad capacitor or a bad pump motor.

  38. Roger

    Reply

    I have a Catalina spa, from early 90’s. All waterway jets replaced, new motor and impeller. I have little to no pressure on all jets except one. I also connected a shop vac. And blew all airlines out. Any clue to the low pressure and no air bubbles at the jets?

    • Nigel

      Reply

      Roger first check that you have a new or very clean filter installed. Then check that all the jet faces are rotated to the fully on position. If you have a massage selector or a jet diverter, rotate it to one section of jets on the spa. Then check that you have no air lock on that side of the spa.

  39. Roger

    Reply

    Thanks for the reply , I have a new filter installed also I went around and closed all jets except one and the pressure was good. I did that to all jets and it seemed ok. Opening all jets at once its low pressure at jets. Could not find a jet diverter and no massage selector. Maybe all jets shouldn’t be open at the same time.

    • Nigel

      Reply

      Hi Roger. If you did in fact have better flow before maybe inspect your new motor and impeller that they are a match to your old ones. Perhaps you’ve downgraded your horse power with these replacement pieces.

  40. Adam

    Reply

    Hello,

    I have a bullfrog spa with the bf05 board. It had a bad m7 temp sensor. I replaced it but now nothing happens when I hit the jets 2 button. The icon doesn’t even show up. It has always worked before. I checked dip switch a3 and it is on for two 2 speed pumps. I was in test mode the other day and I am worried i may have inadvertently disabled it there. But now Balboa service website is down,.so I cant get the manual for test mode. Any ideas?

    Thanks. Adam

    • Nigel

      Reply

      Hi Adam. I would try resetting your dip switches to where you need them and then resetting persistent memory first.

  41. Adam

    Reply

    Hello. I have the dip switches where they should be for a 2 pump spa. When I push the “jets 2” button, nothing happens. I dont mean with the water flow or board. I mean nothing. The icon doesn’t even show up on the screen.

    • Nigel

      Reply

      Try the persistent memory reset procedure.

  42. Adam

    Reply

    I have looked through the thread and cant find the procedure on how to reset the persistent memory. Can you please elaborate.

  43. Jonathan

    Reply

    Just bought a house that came with a hot tube… I didn’t use it when we got it but would turn the jets on every so often to make sure hot tub was working. Today I drained/cleaned my tub. Once I filled it back up and turned it on, no water was coming out of the jets. I primed it by the filter primer (nothing happend) so I tired all 3 unions and still nothing.. now I don’t know what to do. Any help?? Thanks

    • Nigel

      Reply

      Hi Jonathan. It sure sounds like an airlock. I would make sure the water is hi in the spa and try the union on the circ pump. This is the pump that will be hooked up to the heater so make sure you have initiated a heat call before you loosen the union. You can try the unions on the other 2 pumps as well but make sure you have activated them with the topside before loosening the unions.

  44. Dan

    Reply

    Hello Nigel, I have an old Jacuzzi Whirlpool outdoor hot tub and it’s not heating and the jets are not working.
    I’ve drained and refilled it, and loosened the unions at the pump to release air.
    Still not working.
    It has a Balboa Instruments H136 control panel and a one button topside panel.
    When I turn up the temperature dial I hear a click and the pump comes on.
    I don’t think this has a circ pump or a high limit switch, as there is nothing connected to the high limit spot on the control board, and I don’t see a circ pump. I also do not thing it has an ozonater.
    The only time the red temp light comes on is a minute or so after you restore power at the breaker, and then it just stays lit for a few seconds.
    The fuses look good and I’m cleaning the connections now (there is some corrosion).
    What else can you suggest?

    • Nigel

      Reply

      Hi Dan. First make sure your filter is clean or new and your water is at operating level or higher. If that all checks out have a look around for a psi/flow/or float switch that may be malfunctioning.

  45. Nichole Lichtley

    Reply

    Hi Nigel, my husband is trying to get the hot tub up and running that came with our house we bought last year. Gatsby 65 6 person. They must have replaced the control panel to a different digital model at some point so it is not the manufacturer CP, but works great and no error codes. All is working great accept half of the jets… the set of jets on one of the lounges and another set right next to that one on the seat jets as well as the center foot jets. We don’t know if it is airlocked or if the air switch/knobs are malfunctioning. Any suggested steps to figure this out would be greatly appreciated. Thank you!!

    • Nigel

      Reply

      Hi Nichole. If all the pumps are running check the jet faces that they are turned on. Lots of spas out there design the jet faces to turn on or off by rotating them counterclockwise or clockwise. If that checks out see if you have a topside massage selector diverter. These have diverter gates in them. Make sure it is directed to the section of spa you want flow to go to. If it is and still no flow you may need to power down the spa and take the selector apart to see if the gate is damaged. And yes an airlock would also present those symptoms. Loosen the unions on the suction side of the pump that supplies flow to those jets if you feel there is an airlock. Loosen the union long enough to release the air. You will lose some water. If this all checks out you may want to inspect the impellor of the pump that supplies flow to those jets. If it is plugged this could be causing this symptom as well.

  46. Chris

    Reply

    Hi I have a 2005 beachcomber 530 series. The pump is running with no errors on the display and the jets won’t work. I refilled it recently and it has been working. I turned the jets off to adjust down the neck massage jet and now the Jets won’t turn back on. Heater is working. Thx

    • Nigel

      Reply

      Hi Chris. Check for proper voltage at the Jet pump set points on the circuit board after you press the Jet pump button. If you have proper voltage you could have a bad jet pump or start capacitor and or bad connection from the pump to the board. If you don’t have proper voltage here you could have a bad board.

  47. lou

    Reply

    I have a hydraulic spa and bought a pump that was locked up and now my jets just came on and locked up help

    • Nigel

      Reply

      Hi Lou. If the pump locked up you will need to determine if the impellor has blockage or is binding in the wet end. Best way to do this is to take the front face of the pump off to inspect it and see if the shaft is freewheelin. If the shaft is freewheelin with the front face off the wet end and turns under power then you know it is binding in the wet end if there is no blockage in there. If the shaft is still locking up you may have a bad capacitor and or motor.

  48. John Boswell

    Reply

    I have an old Emerald spa, I think from the late 80s. The recirculating function is working, along with the heat and the air bubble blower, but when I press the jets button, it just buzzes and the jets don’t work. It hasn’t been drained recently, so I don’t think it is airlocked – any hints where to start looking?

    • Nigel

      Reply

      Hi John. It sounds like you could have blockage in the pump impellor. Open the pump up to have a look. If it checks out you could have a bad motor capacitor and or bad motor.

  49. Doug Myles

    Reply

    Viking spa model galaxy, 03092722, pump and inside tub light cycle on and off every 1 second. Top 4 sprayers throw water with this cycling on and off. Breaker good, water level good. Can see relay on top piping before motor click on and off with motor and lights. Topside digital readout flashing 100 then 54 (refill water temp?) And it appears I have no control over this(push buttons, nothing happens). This is obviously not normal. I’m worried consistent on and off will burn something up. Any suggestions?

    • Nigel

      Reply

      Hi Doug. If your water level checks out try disconnecting your smaller remote topside panel if you have one. If you only have one topside control panel you could have a bad PWA ie circuit board.

  50. Kirsten

    Reply

    Hi there,

    We recently moved into a house that had a hot tub. It’s a Four Winds Grand Bahama 0610-13135. The panel has two levels of jet. The lower level is the one we have use, pretty much exclusively, because there is a small leak in the waterfall feature that causes water to spill out of the spa. Recently, the lower level seems to have stopped working. The middle button that activates the lower level jets still turns on the pump, but it seems as though 2/4 of the jets aren’t working (it basically looks like it does when it is cycling to clean the spa). I can hear what seems to be a pump trying to turn on, but it does not change the amount of water going through. I have cleaned the filters, and have not recently emptied the spa. Any suggestions would be most appreciated.

    • Nigel

      Reply

      Hi Kirsten. It sounds like that one pump may have an air lock. When you press the button and it turns on have a close listen down near the pump to see if it sounds normal. If it is just making a buzzing noise and doesn’t sound like a motor running then it could be locked up and have a mechanical issue. If it sounds like a motor running you could have an air lock or blockage in the line or an issue with the impellor. Make sure all of your jets are turned on individually at the jet face.

  51. Lisa

    Reply

    I recently opened my hot tub for the season. Worked fine last summer. Cleaned out & added water. Now only half of the low speed jets are working. The button to control high speed …I just hear a “click” but nothing. I press again and it will go back to the low speed but only half of the jets.
    Please help. Also my hot tub heats up good. But I have a leak coming from the tube the holds the heating units. I put a temp patch.. but can this tube be replaced? The pressure gadge sits on top. Please advise . Thanks

    • Nigel

      Reply

      Hi Lisa. Sounds like you could have a bad circuit board or a bad pump. Check for proper voltage at the hi speed test points on the board after you press the hi speed button. If you don’t have proper voltage here you could have a bad board. If you do have proper voltage you could have a bad pump. The heating manifolds can be replaced. What’s the make and model of your spa and what is the serial number? We could direct a link your way for a new manifold with that info.

  52. KISHAN

    Reply

    I have a jacuzzi tub and when I turned on its work for 30sec and then motel stop working I pull the motor out and test it its work good outside what do I have to do

    • Nigel

      Reply

      Hi Kishan. What’s the model and serial number of your Jacuzzi spa?

  53. Melissa

    Reply

    Hello, I have a Master Spas Twilight 7.2 that was just purchased in June. Pump 1is a 2 speed pump and works fine….after the 15 minute cycle it turns off, as expected, but can be turned back on instantly. Pump 2 is a 1 speed pump (high speed only). After the 15 minute cycle it can not be turned back on for anywhere from 5 to 20 minutes. It is like it has to cool down. We have ran it with he front panel off to see if it needed more air irculation and still the same. When we try to turn it on. The panel shows that the pump is running, but it isn’t, there is no sound at all coming from the pump.

    • Nigel

      Reply

      Hi Melissa. The Balboa paks on these Master spas have many different dip switch settings on the board inside the control box. If you purchased this spa used you could check the settings first and also could check for proper voltage at the pump 2 set points on the board when you press that button and the icon is lit up. If the settings are correct and you don’t have power at the points with the icon on you could have a bad board. If the settings are correct and you do have power at the points with the icon on you could have a bad pump. If this is a new spa and was installed by a Master Spa dealer I would ask them to check things out for you.

  54. susan

    Reply

    Hi Nigel – Thank you so much for all of your expertise and offering great advice to the the public. I have a 2002 Cal Spas hot tub that was given to me with not a lot of details of it’s performance. It’s a large 6 person tub with what appears to be 3 motors. Serial number is 02S-009255. The only information I was given was that the last owner was having trouble with one of the jets. I assumed that was one jet, not all of the jets on the JET 2 push button. Otherwise, I’m not sure I would’ve taken on the challenge. Haha. We filled up the hot tub, it heated up perfectly and when we tested the top control panel, we realized what the person meant by jet problem. In order of buttons, there is LIGHT, JET 1, JET2. The light works great, jet 1 works great (one push low speed, 2 for high, 3 off) this controls all of the jets on the upper left side of the hot tub. I’m assuming these are controlled by the smaller of the 2 pumps. The JET 2 button is responsible for all of the jets on the right side, the waterfall and the foot jets in the middle of the spa. I’m assuming this is the big 6HP motor. When you press on the Botton, nothing happened. If you put your ear down to the electrical box you can hear a slight tick which tells me the top control is functioning OK. In our research, we discovered this could be an airlock and hoping that is all it is. We tried burping the jets (opening up, depressing the buttons), tried loosening the union nuts, maybe not hard enough though because we feared we would cause a leak. We also see there is a little black knob on that big pump and loosed and tighten that slightly. Again, maybe not enough on that one. We also took the filter out and used a plunger to try and dislodge the airlock. Unfortunately, none of those methods have been successful. Do you have any other advice? Thank you in advance for your time and valuable knowledge. -Susan

    • Nigel

      Reply

      Hi Susan. Check for proper voltage on the circuit board when you press the button for that pump. If you don’t have proper voltage you could have a bad board. If you do have proper voltage you could have a bad start capacitor and or a bad pump or a bad connection to the pump.

  55. Sarah

    Reply

    I have a Balboa 52531 system- quite old.
    It heats up, Jets run when I push the button. Love it.
    But when it tries to recirculate itself to stay warm it can’t seem to do that and gives a dr error. It doesn’t matter if I was just in it with the Jets running- any time it tries to do that itself it just errors out.

    Is it heater/sensor replacement time?

    • Nigel

      Reply

      Hi Sarah. Usually the dr error code is caused by insufficient water flow through the heater assy. Remove your filter for 15min and see if the dr message goes away. If the filter checks out make sure your circ pump is getting proper voltage. It that checks out consider taking the circ pump plumbing offline and have a look inside the impellor assy for blockage. If that checks out you could check the circ pump line for blockage.

  56. Karen Little

    Reply

    We just bought a hot tub we tested it before we moeved it and it worked great, we drained it and moved it a mile down the road to our house refilled it and now the jets want work, they go through the testing cycle and a few come on but then they shut off, we have tried all the steps for a airlock but they are still not working

    • Nigel

      Reply

      Hi Karen. What is the make and model of the control box and topside control panel and how many pumps does the spa have?

  57. Kelly

    Reply

    Hi Nigel – Our spa came with the house when we bought it 4 years ago. It’s a South Seas Spa, 2010, model 852B DX. We just filled it about 2 weeks ago. Looks like there are 2 pumps – Jets 2 with 1 speed and Jets 1 that runs 2 speeds. The Jets 1 doesn’t seem to be working. It sounds like it tries to start but doesn’t. This happens about every 5 min or so and the pump unit gets extremely hot to the touch. The error code could possibly be DH which says the spa has shut down and the sensor has detected the water to be too hot. The water was only at about 104 which is typical so we’re thinking we couldn’t quite read the message properly. And Jets 1 continued to work. Can you help us to determine why Jets 2 isn’t working?

    • Nigel

      Reply

      Hi Kelly. Sounds like the pump trying to start is binding or locked up. You could check the impellor or the shaft to see if it is freewheelin. If it is not you’ll have to figure out if it is a plugged impellor or seized motor shaft. If the shaft is freewheelin you could have bad start capacitor and or a bad motor.

  58. Eric Williams

    Reply

    I have a Dimension one spa. Last serviced according to the Ozonator 2018.
    It worked great for about 1 month. Then the breaker tripped.
    I reset the breaker and works fine until the Jets kick in to circulate the water.
    The heater is heating to its designated heat point or degree.
    When we push the Jets button, either one or two, or both, the breaker trips.
    All other functions are working properly.

    I have double checked the breaker box for wiring and have ensured all items inside the spa, motors and what not are grounded.

    I find it hard to believe that both motors have stopped working at the exact same time.
    FYI: I did drain the spa and fill it before the breaker started tripping. Also cleaned the filters as well.

    Again the heat pump is circulating and the water is warming up, it only happens when I push the Jet 1 or jet 2 or jets button.

    • Nigel

      Reply

      Hi Eric. Something is pulling too much current. If you can disconnect the 2 jet pumps and your ozone and just have your smaller circulation pump and heater working for 24hrs that would partially rule them out. Then re-connect the ozone. Try running it with circ pump, ozone and heater. If that checks out ok then hookup one of the jet pumps and run it with the circ pump, heater and ozone. If that works try it with the circ pump, heater, ozone, jet pump and the other jet pump. By this method of elimination you should be able to find where the problem lies. If you want to be more technical check your stated current readings on each appliance and take a current reading with your multimeter of each device as it is running. It sounds like one of the jet pumps could be pulling to much current when they are first turning on and they trip the GFCI. But if your heater element is on the way out it could be part of the problem. Also if the GFCI is weak or undersized for the combined current ratings of all the appliances +/- 10% it could also be a place to look.

  59. Edward Yerkovich

    Reply

    Marquis Wish 2010, half jets working other half not, it’s not air lock and all jets are opened. any thoughts?

    • Nigel

      Reply

      Hi Edward. How many jet pumps are on your spa?

  60. Edward Yerkovich

    Reply

    about 60 I believe

    • Nigel

      Reply

      Hi Edward. Our biggest spas have 5 pumps at most. A small circulation pump, an aromatherapy pump and two or 3 jet pumps. How many jet pumps does your spa have?

  61. alexandra

    Reply

    Hello Guys,

    I an an Aurora Dimension One Spa, and this summer it has been a disaster…
    First the spa was filled with algae, and as much as i have tried using all sorts os algae products, draining the spa, etc etc. they keep coming. I have not changed my vision this year, but I don’t believe this is the only cause..
    Second, the spa keeps cutting off the electrical power of its dedicated switch, as soon as a filter cycles initiates, because one of the set of jets do not start pumping, although the power pump does make a noise. So, many times, the spa is just switched off for several days not filtering the water… so algae may appear?
    When I am close to the spa before a cycle, I operate the jets turning them on and off for a couple of minutes, and then they start working properly. May this be a problem with the pump?
    I appreciate any help…

    • Nigel

      Reply

      Hi Alexandra. If the pump is tripping the main breaker then yes you may have a problem with the pump or a restriction in the pump. Also if this is your main circulation pump and supplies water to the heater your heater could be tripping the breaker as soon as the flow switch senses flow after the pump turns on. There are many cleaning products to help with spa mtce. I attached a link to just a few that we offer that might help with your water chemistry and treatment: https://aqua-tech.ca/store/index.php/hot-tub-chemicals/miscellaneous-cleansers-testing-supplies-and-more.html

  62. Mel

    Reply

    Hooked up a serenity spa. Filled the tub and during the purge the tub pump will cut in for 5 seconds and then cut in and out. We tried releasing the lines for air lock but water came through. Came up heater element may be dry. Wait! What do we do? What could be the problem?

    • Nigel

      Reply

      Hi Mel. It sounds like you could have an air lock or low water level. Try topping up the spa and running the spa briefly without the filter. If that doesn’t solve it and the pump is still clicking on and off it could be an electrical issue how the pump or controller box is wired.

  63. alexandra

    Reply

    hi Nigel,

    Thank you very much for your reply. I have already used several products to clean the spa and I believe it has to do with the vision cartrigde and the spa tripping constantly..
    Yeah, maybe I do have a problem with the pumps. Can I send you a picture of the pump that is malfunctioning, spa model and seriel number, so that I can buy through your site a new one?
    Do you ship to Portugal?

    • Nigel

      Reply

      Hi Alexandra. We don’t ship overseas.

  64. Drew

    Reply

    Hey I have 2004 coast spa. One side the jets are working on pump 1 , but nothing happens on pump 2 and the right side jets do not turn on , any advice how to diagnose it? The light on the panel comes on for both pump 1 and pump 2

    • Nigel

      Reply

      Hi Drew. If the icon light comes on for pump 2 this would suggest there is power going out from the circuit oard to the pump. Some of the older Coast control boxes had plug in receptacles for the pumps. Just that the plug for jet 2 is plugged in. If it is wired direct to the board, check with your multimeter for correct voltage at the jet 2 pump set points on the board with the jet 2 icon light on. If you have proper voltage and the pump wont come on you could have a bad connection between the board and the pump, a bad start capacitor and or a bad pump. If you don’t have proper voltage you could have a bad board.

  65. Med Baheta

    Reply

    I have a Pentair Pool/Spa system. When I press on the Jets button for the Spa, I just hear a clicking sound and the jets do not come on. Should I replace the relay?

    • Nigel

      Reply

      Hi Med. Can you send me a picture of the control board/panel you are working with? I may be able to help you further that way. Send it to parts@aqua-tech.ca

  66. Donald Clark

    Reply

    I have a 2008 great lakes spa with balboa board and pump. One half of the jets are low flow even on turbo also the waterfall feature no longer flows and I get no bubbles when I turn the valve but the other side works fine . Any ideas for a fix

    • Nigel

      Reply

      Hi Donald. Try pulling your filter out briefly ie 15min and run the pump for that side of the spa without the filter. See if things improve after that and if they don’t chat me back. If things do improve you need to change your filter or give it a thorough cleaning/de-greasing.

  67. Kyle Mattew Busey

    Reply

    Hi Nigel,
    My 2006 CalSpa 6200 has been acting strange. I recently replaced both jet pumps because the one plugged into Option button wouldnt turn on at all (I found a black and burned pin in the connector to the circuit board here) and the pump 1 was seized at the shaft. The top-side panel was only responding to the Jets and Light button, Temp and Option button did not do anything. I replaced the top-side panel with a new one and the temp button worked for about an hour, but now does not respond. Spa is at proper temperature and Jets 1 will respond, but even with the new pump, both low and high speed seem less powerful then before. *Does the circulation pump feed into this Jets 1 line somewhere?* I have removed the filter and run the tub that way and it did not the pressure at all. I have checked for airlock. Would a bad circuit board cause all of these problems at once? Thanks for your help

    • Nigel

      Reply

      Hi Kyle. It sounds like perhaps there could be some jets that are partially turned off and or some blockage in the line. Also make sure any isolation valves you may have are in the open position.

  68. Kyle Busey

    Reply

    Thank you for getting back to met Nigel. Is there a way to check for blockages in the pipes themselves, like a plumbers snake? Or is the purge product technique the way to go for that?

    • Nigel

      Reply

      Purge would be the way to go. Perhaps something plugged up the pump impellor after you replaced the pump as well. Some spas have freeze lines that attach or are connected to the jet pumps and the circ pump. Usually a small 3/8 line. If the spa is at temperature and you can’t lower the temperature at the topside keypad perhaps your new keypad is not compatible with the board. A bad circuit board will not cause poor flow.

  69. Justin

    Reply

    Really impressed with your willingness to help so many hope your business is as awesome as you. I have a 2015 dimension one nautilus. The gecko system still connects to my phone but the speakers work rarely and intermittently. Ideas? They worked perfectly for like a month. I’m afraid maybe I filled too much water as it was touching the speakers on the inside. Also just refilled the tub for the first time and I feel like the pressure on setting one is not as hard as it was before on one side. Just want to make sure I get the max output I can get on both speeds. Thanks!

    • Nigel

      Reply

      Hi Justin. Check all the wire connections first to the rear of the speakers. Make sure there are now breaks in the wires. If the connections check out you may have some bad speakers. If you happen to have one speaker that works better than the rest you could try the bad ones on the connection to the good ones to see which speakers are in the worst shape. Make sure balance control is faded to the good speaker. If your two stage pump has low flow on speed one consider removing your filter briefly ie 15min to run the spa without it. Check if your flow improves without the filter. If it does replace the filter with a new one. Careful not to let anything large to get sucked in through the filter inlet while the filter is out.

  70. James Russell

    Reply

    All the jets except one are going well. the one lower down that is usually a misty jet, delivers only big bubbles that rise to the top. I have opened the side jets, turned the jets on and off a few times to see if the lower one (that I think is related to the heater?) but it just quietly bubbles away like a kid in a bathtub

    • Nigel

      Reply

      Hi James. It sounds like you may have an airlock. What make and model spa do you have? I may have some pointers for you on how to aleveiate an air lock depending on the equipment you have.

  71. Steve

    Reply

    Hi. We have a Creative Spa. I just drained, purged and cleaned it. The pump is running with water coming out of the water fall and the system heated up nicely. However, I can’t get the jets to work. They came on briefly while filling but won’t now. I removed the filters from their setting, loosened the output pipes on both pumps until water flowed and then closed them back up. Nothing. The control panel works to set the temperature, the light is on next to jet 1, but nothing else on pad seems to work. If I push the light, it does not turn in. The buttons to activate the jets do nothing. Help!!!

    • Nigel

      Reply

      Hi Steve. You’ll want to test for proper voltage on the board at the jet pump set points with your multimeter. If you have proper voltage there with a pump call than you could have an issue between the board and the pump ie bad cable or bad connection between the cable and the back of the pump motor, bad start capacitor on the motor, bad pump motor, locked up pump motor shaft. If you don’t have proper voltage and the pump light is lit up on the topside keypad you could have a bad board.

  72. Sue Poland

    Reply

    Hello, I ijust purchased AquaRest Spas Select 300 2-Person Plug and Play model Tri-HU2-gg-FO, and it was worked great for two weeks. This morning, there is one jet not working. Can you help? All the others seems to have the same flow.

    • Nigel

      Reply

      Hi Sue. Alot of jets on spas these days can be rotated on or off. Typically if you are standing over the jet clockwise turn switches it off and a counter clockwise turn switches it on.

  73. John Brinster

    Reply

    I have a Balboa 500Z with a Lights, Temp, Jets, and Aux button. When I hit the jets button they water only comes out of one side of the hot tub. When I hit the Aux button, which normally is a super boost, nothing happens and still no water coming out of the one side of the tub. What do you think my issue could be?

    • Nigel

      Reply

      Hi John. You’ll need to check for proper voltage with your multimeter at the Aux set points on the board when you press the Aux button. If the Aux icon light turns on and you have proper voltage check the power supply cable from the board to the 2nd booster pump hooked up to Aux for breaks, cuts etc. If there are no breaks or cuts and you have a good connection you could have a bad motor capacitor and or bad pump motor. If you don’t have proper voltage at the set points you could have a bad board. Typically the jets on the spa are seperated ie 1 pump controls one side of jets and pump 2 controls the other side of jets.

  74. Amanda

    Reply

    Hello we have a Maxx Elite 7000 bought in 2015. When I push button for jet 1 it does not start jets. However the light on display does come on when buttonnis pushed and light goes off when pushed again. When we turn on jet 2 it works fine. Any ideas?

    • Nigel

      Reply

      Hi Amanda. With your multimeter check for proper voltage on the circuit board at the jet 1 test points with the keypad light on for that pump. If you do have proper voltage you could have a bad connection from the board to the pump motor and or a bad start capacitor or bad motor. If you don’t have proper voltage you could have a bad board.

  75. Matt Cook

    Reply

    Hello,
    I have a Saratoga Springs. Lexington Model. The unit is getting power, however it’s stuck on 59 degrees. When I turn the heat up, it goes up and the heater kicks in, but as soon as I let off the heat up button if falls right back down to 59. The pumps won’t come on. I’m stumped. The filters are clean and water flow seems to be fine when the heater kicks on…it just won’t stay on. It’s almost like the heat down button is stuck, but that wouldn’t explain the pumps not working. Any ideas??
    Matt

    • Nigel

      Reply

      Hi Matt. Are there any error codes showing on your topside keypad?

  76. Anne Kivari

    Reply

    Hello I have a 2015 Beachcomber Model 321that came with the house I recently purchased. It’s been working fine up until today. I can hear the motor running for about 5 seconds but the jets are not working so no water is circulating then the motor shuts off. There are no error messages on the display panel. The heat is fine. Can you suggest anything. Thank you!

    • Nigel

      Reply

      Hi Anne. If the spa is heating and maintaining temperature then that means you have a smaller circulation pump that is functioning. If your jet pump is only making a noise for 5 seconds and then shutting off you may want to check if the motor is binding. Could be blockage in the impellor or a bad motor if this is the case.

  77. Keith wilson

    Reply

    Hello I have a master spa that one of the two speed pumps dose not shut off with the main pad or a secondary switch. Although both switches will operate high speed and low speed, just will not shut it off. Your thoughts?

    • Nigel

      Reply

      Sounds like a bad board Keith.

  78. Janelle Coulton

    Reply

    Hi, My jet 1’s won’t turn on – you can hear the system running when they are turned on but nothing happens with the pumps. They stopped working during use. Then for a couple of days when turned on the jets would splutter a little through then stop. Now even this doesn’t happen.
    It is a L. A. Spa.

    • Nigel

      Reply

      Sounds like low water level or an air lock Janelle.

  79. Alex

    Reply

    Hello, we got an old hot tub from mid 90s recntly. Got eveything working except for the pump. Its a two speed pump, all the wiring seems to be correct. The pump does not go into high speed. We pulled the pump and tried running it dry. High gear kicked on just fine from the top control. Put it back in and no high speed. Figured it was a bad pump and got a new one. Tested the new one dry and works fine. Plugged it into the system and the same thing hppens, high speed does not turn on when there is water circulating. No idea what to try next, any help would be greatly appreciated! Thanks

    • Nigel

      Reply

      Alex, you have your low and hi speed wires crossed either at the back of the motor and or on your board.

  80. Kenneth bain

    Reply

    Have a Viking Legend , control panel has jets1 jets2 heat lights buttons and temp display. All buttons work
    No error code on display
    Water heats, checked breaker, filter , and all those things.. press jets1 it comes on full speed when I press jets2 I get nothing.. I do hear a click sound from the control board each time I push the jets 2 button on the control panel.. I have reset breaker..

    • Nigel

      Reply

      How many pumps including the circulation pumps do you have on the spa Kenneth?

  81. Shane

    Reply

    2007 jacuzzi j470. flo code but circ pump is working however when the jets buttons are pressed nothing happens is that due to the flo code or is it a different problem totally

    • Nigel

      Reply

      Hi Shane. You’ll need to clear the Flo error code first.

  82. Teresa R.

    Reply

    Nigel,
    I have a Hot Springs Prodigy H hot tub (S/N H2F1859). It sat with water in it for about a year. When I powered it on and pushed the jets button, it tripped the breaker box. It did that for a couple of times, and I pushed the reset button. The next day I tried it again. This time it did not trip the breaker box, however the jets did not work. When I push the “jet” or “clean” button, it makes an initial “click” sound but doesn’t do anything. All of the jet dials are turned to the on position. I pushed water through the filter pipe with a hose, in case there was an airlock, but that did not work. I also checked the ozonator for air, but I heard no “hissing sound.” Any other suggestions?

    • Nigel

      Reply

      Hi Teresa. Check your voltage at your pump test points on the board. If you have correct voltage at the points when you hear the click you could have a bad connection to the pump and or bad capacitor or pump. If you don’t have proper voltage you could have a bad board.

  83. Jack W

    Reply

    I have a Spa Builder Lx-15. All control panel buttons were working a few days ago. Today when I tried to use the spa only the heating, cooling, and jet 2 buttons were working. The jet 1, air bubbles, and light buttons no longer work. No sound is made and they appear to just be dead.

    Do you think this sounds like a top side control panel issue? Do you suggest a replacement?

    • Nigel

      Reply

      Hi Jack. Sounds more like a possible board issue considering that some of the topside buttons work. Check the connection at the board from the topside control and check the ribbon cable for breaks. If all looks good check for proper voltage at your jet 1 test points on the board when you press the jet 1 button. If you have improper voltage you could have a bad board.

  84. Jerry

    Reply

    Hi. I have a 2009 Sundance Optima 880. I am getting the FLO message and the spa will not heat. I also have low flow from the jets on one seat and the waterfall will not run. I have replaced the water and the filters and the water level is high enough. All other jets work fine. I would appreciate some advice. Thanks.

    • Nigel

      Reply

      Check for proper voltage at your circ pump test points on the board Jerry.

  85. Sue

    Reply

    Hi, I have a waterway pump on my hot tub. The pump is not running. I can hear the control panel clicking trying to turn it on. I recently filled the hot tub and ensured there were no airlocks, and the pump was working correctly and sounded fine. When I checked on the tub a couple of days later the water was cold, there is power to the control panel and it was working correctly but the pump is not turning on. I turned off the breaker and turned it back on and the pump still is not running or making any noise. This is a new pimp and has only been in use for maybe 8 months. Could the pump have ceased up?

    • Nigel

      Reply

      What’s the part number of the pump Sue?

  86. Sue

    Reply

    Thank you for your fast responds. The pump is a waterway 3421821-1A Executive dual speed 2 inch intake 4.5 hp 230 V. I hope that was the information you needed.

    • Nigel

      Reply

      Sounds like could be a bad connection to the pump, bad capacitor and or bad pump Sue. Check that there is voltage going to the pump when you hit the pump button on the topside control. If you have power going to the pump when you hit the button there is a problem with the wiring and or the pump. If you don’t have power when you hit the button you could have a problem at the PWA (circuit board). We have this pump in stock if you need a new one. Here is the link to purchase it if needed: https://shop.aqua-tech.ca/products/waterway-pump-48-fr-45hp-2-speed-pn-3421821-1a
      Let me know how you make out.

  87. john andrulevich

    Reply

    refurbishing a hot tub that has been sitting for about 4 years. Realized that the controller was totally gone so I replaced that. The two speed pump runs okay when the hot tub is empty however when the tub is full of water the low speed just clicks on and off but it will not go to high speed. When I drain the tub it once again works on high speed and low speed. The filter is new.

    • Nigel

      Reply

      What make and model controller and pump do you have installed John?

  88. Royce

    Reply

    I have a 2015 coast spa radiance both pumps are 2 speed pump 1 come on and kicks into second speed and the jets work pump 2 comes on low speed and the jets dont work and same on high speed i bleed air out at unions and it did the same thing so i thought it was the impeller so i pulled pump 2 out and the impeller looks fine and the shaft spins when i manually turn the impeller, any ideas on what it could be

    • Nigel

      Reply

      Possible blockage in the line of the pump 2 line, air lock, jets turned off at jet faces, massage selector in wrong position, low water level, blocked intake grates.

  89. RANDY BENNETT

    Reply

    I have an older Balboa, the pump went out and I replaced it. I wired it according to the schematic on the pump and as soon as I plugged it in the jets started on high. So I wired it back to how the old pump was and the low speed started up when I plugged it in. I went to turn the jets on high and it doesn’t go in high it just hums loud so I switch it back off. It will not shut the pump down now unless I unplug it and it will not go to high jets when I try just makes noise. Bad control panel or topside control? I do have a break in the wires to the topside control and will be replacing it but will that make the pump buzz real loud when I try to start it.

    • Nigel

      Reply

      Sounds like it’s hooked up wrong to the board and or the back of the motor, bad capacitor and or bad pump Randy.

  90. Mark Magelssen

    Reply

    I have a Sundance Cameo (1999). I replaced the impeller on the 1 stage pump. When I refilled the tub I lost track of time and it overflowed. When I got it drained to correct level I turned the tub on and it started up seemingly fine. Circ pump, heater and low stage of 2 stage started running. Problem is that when I went to kick on high stage of 2 stage pump it wouldn’t come on. Pushing the button on the control panel did nothing for the 2 stage. Single stage, air, light all work. The icon on the control panel stays on low and the button will not go to high or off. Did I maybe flood the Control Panel and fry it? The water was running over the panel when it overflowed.

    • Nigel

      Reply

      I believe the hi speed may be locked out til the temp rises in the spa.

  91. Larry

    Reply

    I have a 2007 Sundance Chelsee 780 series. I got a FL-1 Error code. Pump 1 (a 2 speed pump) would run but not send water to the jets. I tried running without filter, using a garden hose, bleeding air at pump 1, etc. to ty to remove an airlock. Nothing worked. I had no water to my waterfall so I assumed the circ pump was bad. I replaced the circ pump and now have water to my waterfall. But I still don’t get water from pump 1 to the jets. There is no longer an error code, water is heating, pump 2 and circ pump work fine, but pump 1 doesn’t move water. The shaft is turning fine and it sounds fine, just no flow. Any ideas?

    • Nigel

      Reply

      Sounds like an airlock, blockage in the pump or line and or broken impellor. Try opening up the intake union a bit to the jet 1 pump as it is running on hi speed to aleveiate any airlock. You will lose some water as you do this. Tighten the union back up as the air is released.

  92. Heather Thomas

    Reply

    I have a 97 Sundance Rio. It was working fine, but then the jets light started flashing and the higher pressure won’t turn on. It runs on low and heats. I changed the air flow switch out and cleaned the filter, but it still has the same problem.

    • Nigel

      Reply

      When the light is flashing can you hear the Jet pump running on hi speed?

  93. Heather Thomas

    Reply

    Only on low speed jets.

    • Nigel

      Reply

      A blinking jet light typically means the pump has been activated automatically. What temperature do you have the spa set for and what is the actual temperature of the water currently in the spa?

  94. Bryce Babin

    Reply

    I have a south seas spa 743D and all of my wiring is correct. My control panel doesn’t have any errors, so when I press the jets button a clicking noise is the only thing that happens. The pump does not hum or anything, it is a new pump.

    • Nigel

      Reply

      Did you just replace the pump yourself Bryce?

  95. Bryce Babin

    Reply

    I did replace the pump myself, from what I was reading online it seemed like the pump was the problem. But it still makes the clicking noise when I press the jets button with the new pump installed.

    • Nigel

      Reply

      If your old pump was working ok before it stopped working I would use your multimeter to check for proper voltage on the board at that pumps test set points right after you press the jet pump and hear the click. If you have proper voltage then there then you could have an issue with the connection from the pump to the board. If you don’t have proper voltage than you could have an issue with the board.

  96. Bruce

    Reply

    Hi, I have a California cooperage model 271. The circuitboard burned (at relay K2) and I just replaced the entire circuit board. Everything works perfectly except the “jet 2” Button does nothing when pushed so those jets and the jet 2 indicator light are not turning on. Everything else (jets 1, the heater and the lights) all work perfectly. Is it OK to temporarily swap the connectors for Pump 1 and Pump 2 on the circuit board as a test to see if Pump 2 is actually working? Also, does anyone have any advice on what to do for this problem?

    • Nigel

      Reply

      Hi Bruce, I usually test for voltage on the board at the jet pumps test points for the pump you are testing with my multimeter for proper voltage when you press the jet pump button. Good voltage and no pump would indicate a connection issue from the board to the pump and or a bad pump. Bad or no voltage would indicate a bad board and or a bad topside control. You could swap the connectors if both pumps are two speed or both pumps are one speed.

  97. Bruce

    Reply

    Nigel, Thanks for the response. Unfortunately when I press the Jets to button it acts as if there’s no power to it, (sort of like the home button on an iPhone when the phone is turned off – and actually the same thing that happens with all of the hot tub buttons when the power is off), there is no click and no light. so I would suspect it is not telling the circuitboard to supply voltage to the connector. Right?

    • Nigel

      Reply

      Think of the topside control panel as a remote control Bruce. So if all the other buttons are working and just the one button is not then check the ribbon cable from the panel to the board for breaks and if the connection to the board is secure. If that all checks out then you probably have a bad panel.

  98. Bruce

    Reply

    Issue resolved. So it turns out that when I bought the new circuit board I was told that all of the dip switches should be turned off. Turning on switches number two and three (same as previous board) corrected the problem. Thanks for your input Nigel.

    • Nigel

      Reply

      Ah yeah that’s a good one Bruce. Glad things worked out for you. Dip switches on new Balboa boards should always be configured to the appliances on the spa.

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