Spa pump not responding to buttons but still comes on during cycles


II have a 2002 Optima spa. Several months ago the button on the top-side control panel for the 2 speed pump (#1) stopped working. There’s a second, smaller control panel on the opposite side of the tub which also will not work. But when the preset filter cycles occur the pump will come on and the icon comes on on the display. I tried shutting off the power and unplugging the control panel from the electrical panel, and then replugging everything in but it’s still the same. There also was a time where the pump was coming on and off all on it’s own, sometimes several times / minute. Is my control panel toast?

Replies

  1. Reply

    Derek it sounds like you may have a bad remote panel. Try disconnecting the remote panel from the sensor loom inside the skirt panel. Then try your main control panel button again. If it still does’nt work you may have a bad main control panel, bad connection at the PWA or a bad PWA. If all else fails contact our Service Support Desk to book a diagnostic and repair of your Sundance Spa.

    • Angela

      Reply

      Hi do u know anything about Aries Spa’s? A Gecko spa pack?

      • Nigel

        Reply

        How can I help you Angela with your Gecko spa pak questions?

        • Angela

          Reply

          Hi! My HL light came on. I bought a new spa pack. The controls on the information center dont work. The bottobs dont work. I called the company that I bought it from and the guy said Aries changed the spa pack and the control center. That I have to buy a new one that goes with the new spa pack. Is that correct? Also, theres no water movement. Nothing is clogged. The guys also said that the white T-nob in the right wont switch from UP – DOWN. WHen u change the heater u have to put these down so the water wont drain out of the hot tub while replacing it. He said to drain it and look to see if it broken. Is that correct?

          • Nigel

            Angela the HL message on most platforms means hi-limit. It’s an overheat temp message. Some topside controls are not compatible with some control boxes. Some platforms require the control box to be configured to the topside. If you push down on the knife valve and pull up on it you should be able to feel if it is opening and closing. With the stem all the way extended it is open. With the stem fully retracted it is closed. If the stem doesn’t move at all it may need replacing.

  2. Derek

    Reply

    I’m hoping that it may be the smaller remote panel that’s topside, but i’ve looked several times down below and i can’t figure out which wires to disconnect. I can see the strip for the mail control panel, but can you give me any clues (or a picture) as to what the remote panel wires would be plugged in to on the circuit board? I really appreciate any help you can give me! Cheers

  3. Reply

    Derek your main control panel is the grey ribbon cable that is plugged into the circuit board at J7 near the top of the board over to the right or left.

    The remote panel is the ribbon cable that is plugged into another ribbon cable near the bottom of the Sentry control box.

    When you open the door to the box you should see two ribbon ccables connected near the bottom of the box where the wire access holes are connected with a mating harness. Disconnect this harness and your remote panel will be deactivated but you should still have control through your main panel.

  4. Derek

    Reply

    That did it! I had looked at that ribbon cable several times before but didn’t realize that was where they connected. Now with the remote panel disconnected all of the pumps are working properly once again!! Thanks so much – I REALLY appreciate the help, and the detailed explanations to walk me through it. I’m very impressed by the support offered here – great advise which i’m very grateful for. Cheers

  5. Bobby Speeks

    Reply

    Just purchased a used Sundance spa an the display panel continues to blink…..I can turn the heat up an down, turn the light on…..but niether pumps , blower or display buttons are responding…..

    • Nigel

      Reply

      Bobby what is the make and model of your spa and what is the date built. All of this info can be found on the id sticker near the Sentry Control Box.

      • nicolas lebrun

        Reply

        hi,
        I have the same issue Derek had. Pump 2 is not working on a Sundance Optima 880
        2007 i think. The pump only works on the cycles and when I unwinterised up my spa from winter, a Ice message appeared and the two pumps were functionning. although I couldnt stop the system. Once the temp was reached, the pump 2 stopped, and the only way to make it run, was to disconnect J7 like specified in answers to Derek. I have no idea what to change now, can someone help.

        thank you all

        • Nigel

          Reply

          Nicolas try and disconnect your remote panel near the bottom of the Sentry control box. If all else fails contact your local Sundance Spas Support Desk to book a diagnostic and repair of your Sundance spa.

  6. John Bettencourt

    Reply

    Sundance series 880 spa temperature increase button does not work. All other panel functions work.

    • Nigel

      Reply

      John if the decrease button works and the increase button does not you could have a bad topside control. Check the ribbon cable for breaks. If you would like a link for prices and availability to a new topside control send me your serial number of your spa.

  7. John Bettencourt

    Reply

    Serial # oxa3lcd-100395092-311
    Alarmar model

  8. Mark

    Reply

    hi there,
    I have a Sundance Optima 880 2014 i think. The pumps only work on the cycles and the buttons do not work. I can turn the lights on and off with the control panel though. Everything worked while the spa was cold but now that it has heated up it no longer functions. can someone help?
    thank you!

    • Nigel

      Reply

      Mark what is the serial number of your Sundance Spa? You can find this on the id label on or near the Sentry Control Box.

  9. Mark

    Reply

    Hi there thanks for the quick response…serial number is OXO3LCD-100436881-0812. Spa has recently been moved and was working perfectly after fresh fill when cold and for first 24 hours or so hot.

    The Spa is recirc and temperature controlling correctly and the pumps are working during the daily auto cycle with an LCD icon on display.

    The main control panel looks fine (no misting), is backlit, the light buttons work correctly, but no other button functions are working (Temp, Pumps, Programming).

    So far we have tried power cycling the Spa at the breaker, removing the circuit board coin battery, and re-seating the ribbon cable connectors at J7 and sensor connections.

    Is it possible there is a loose connection at/under the control panel itself ?

    • Nigel

      Reply

      Mark you could have a bad connection in the ribbon cable or at the PWA where the topside harness connects to the PWA and or a bad topside control panel on your 2012 Sundance Optima Spa. Check the ribbon cable for breaks. The ribbon cable is gelled into the bottom of the topside so no real serviceable parts there.

  10. Trisha

    Reply

    Hi there I have a 2010 Sundance Optima 880 and first it’s been serviced for many different things. Now it is no longer under warranty and the side panels are popping off it looks like bulging on the left side while facing the tub. And curious if it’s an easy fix? Thank you

    • Nigel

      Reply

      Trisha when the skirt panels bulge like that they are warped and simply need to be replaced. They are held on with wood screws that can be removed with a phillips screwdriver.

  11. Rick

    Reply

    Hi, I have a. Probably 15 or old jacuzzi spa. The control panel has 2 buttons, jets and temp. Neither button will do anything. If I kill the power it heats to 100, the default when power goes out. At this time I’m unable to change the temp or turn on jets. One pump comes on as usual when calling for heat. Any ideas ? Thanks

    • Nigel

      Reply

      Rick, what is the make and model number of the control Pak?

      • Rick

        Reply

        I replaced it 5 years , it is Balboa R576000 . The tub is 200 miles away, this is what I could find picturon the pictures i took before I left. Thanks

        • Nigel

          Reply

          Rick alot of the Balboa paks have a lockout for the pump ie when the water is cool like after a fresh fill the circulation pump will work til the spa heats within a certain range of your set temperature so like 20 degrees within your set temp. That could be the reason why the jet pump won’t turn on. Once it gets within range it will unlock the other jet pump. If you are unable to lower or raise the temperature reading on the keypad then you could have another issue. If your water is much colder then your set temperature give it til it reaches set temperature and then try the pump again. If you are within range or at set temperature and the buttons are still not active I would check around the controller box area for broken or cut cables especially coming down from the topside control into the control box. Check the PWA inside the control box for any damage or burn marks. In some cases with a 5 yr old pak it is more cost effective to replace the pak complete if you have a bad PWA. If you just have a bad topside controller it may be more cost effective to change out the topside. If your looking to change out the whole pak let me know and I could make some recommendations based on how many pumps you have, what their voltage rating is, if you have an ozone unit and a light. To locate a replacement Balboa PWA I would need the Serial number, Description number and Eprom chip number off the PWA. It sounds like you have a VL200 mini oval topside control with the jet, temp and light button.

  12. Rick

    Reply

    I believe the topside controlled is echo digital control 2500-154,52223, as I found the exact one on ebay,. 2 buttons one for pumps, one for temp. Jet button also operates the light. There are 2 pumps which operate the jets, first pump also runs when heating. No smaller pump for hearing alone. Tub is 220 volts. Tub is starting at 100 degrees. The control panel will not raise or lower this temp. You cannot turn on our off jets from control panel. One set of jets will run when the tub calls for heat only. Sound like the control panel or circuit board ?? Searched and found no burns or broken wires. Thanks

  13. Melissa johnston

    Reply

    I have a 2005 Sweetwater Palermo spa. It heats and circulates but the control panel buttons will not work the temp also shows much higher than the set temp when I turn it off at the breaker ? Any ideas what it could be ?

  14. Ady

    Reply

    Hi, I have a Oslo 3000 hot tub (6 sided with wooden exterior and access doors) with Balboa control panel, 1 blower button, 1 jets button, light button and set button. Just had the heater replaced and now the panel has froze, it reads 10 and the little red heat light is on but none of the other buttons are working so can not set the temperature or use jets and blowers but it is still going through its cycles.
    Thanks in advance, Ady

    • Nigel

      Reply

      Ady if the temperature of the spa water is 10 degrees it could be that the spa control is in lockout and will prevent activation of the blower, pumps etc. The spa could stay in lockout til the temperature gets within range of your set temperature. Usually 20 degrees of set temperature. Let the spa heat up and then try the topside buttons again once you are at your set temperature. If the panel screen is frozen on the number 10 and your actual water temp is much higher or lower try power cycling the spa to see if that corrects the issue. If neither of these work check the wiring in and around the PWA for damage. If you have a 2nd remote topside panel other then your main control panel try unplugging the remote panel to see if things correct. If you have no remote panel and you see no damage you could have a bad PWA.

      • Ady

        Reply

        Hi Nigel,
        Thanks for quick and informative response, How do I power cycle the hot tub? Bearing in mind nothing works on the control panel.
        Cheers, Ady

        • Nigel

          Reply

          Ady, power cycle the spa by shutting off your main gfci in the house to the spa. Leave it off for 5min. Then turn it back on.

  15. Daniel johnston

    Reply

    Hello there…maybe you can help.. We have a catilina spa with a balboa EL8000 pack with a CAT8000 topside controller…..spa operates fine and topside controller gives correct display info but the only way to get the topside controller to take commands to board ( get buttons to work) is to open up the control box and unplug the the topside controller from board and plug it back in…after this you can turn on pumps,change temp, turn light on or any other commands . But only until the spa times out at predetermined settings ..either 15 or 30 minutes…in my case it is 30 minutes and after this you can no longer send commands on the topside controller ( still displays current water temp) to turn on the pumps for use you have to get back in to control box and unplug and replug back in again..all the time the display unit is showing no error codes .. Any thoughts??…..thanks..

    • Nigel

      Reply

      Daniel it seems the topside control is working on some level. First check the cable connections from the topside control down to the PWA. Make sure there are no breaks in the cable. If the cable checks out ok try and disconnect your aux panels or remote panels if you have any. Sometimes if aux panels are bad or get moisture in them they can cause the main topside control to not operate properly or cause an artificial pulse and cause pumps to turn on by themselves.
      If this all checks out ok you could have a bad PWA.

  16. Ben Luft

    Reply

    Hello I have a Hawkeye millennium hot tub. It was working fine. I decided to drain it and fill it up last night. After filling it up, when I turned it on the display wouldn’t show anything. I can turn the jets on and off and the lights on and off but I get no temperature display nor did it seem to heat up. The recirculation pump turned on when I turned breaker on but can’t tell if heater is working cause I have no display. How can something work one minute and stop just from filling up new water

    • Nigel

      Reply

      Probably just coincidence Ben. You can check to see if the spa is heating with an amp meter. Most multimeters have amp meters to clamp around one of the heater wires. If your heater is a 5.5 kw heater you should have an amp reading around
      22 or 23 amps. Sounds like you could have a bad topside control and or PWA. Check to see if there is any visible damage to the topside control cable from the topside right down to where it connects to the PWA.

  17. Tim Smith

    Reply

    I have a Sundance Altamar hot tub.. The display error is FLO 2.. I opened the door to the electronics and a mouse has chewed through the ribbon cable that connects to the top display. that ribbon cable connects to another ribbon cable that has a black rubber around the cable. that is where the mouse chewed — right before the black part of the cable. can the cable be replaced? does it need a new display to? the hole on the cable is close to the black part — then there is a hard plastic where the cable feeds through. I can send a picture if needed.

    • Nigel

      Reply

      Hi Tim. You will need to replace the topside control. A cut cable on a topside control however won’t cause a FLO2 message. Typically a cut/broken flow switch cable would cause that or a bad or plugged flow switch. Check the cable from the flow switch to the PWA for cuts and if you can send me the serial number of your Altamar I can send you a link to both a topside and flow switch. Your serial number can be found on the spa id label usually on top of or near the Sentry Control Box. The flow switch cable is something I have seen chewed up by mice before.

      • Tim Smith

        Reply

        he serial # AL406116. I am not sure what the flow switch cable is. Thanks for your help

        • Nigel

          Reply

          Tim the flow switch will be behind the skirt panel to the right of the topside control. It will be inline of the circulation line directly after the heater. It has a grey wire coming off the top of the switch that connects to your PWA or main board. The switch will be a clear t fitting that you can see through to a paddle assy. Or if it an original switch it could be a yellow plastic t fitting. Here is a link for a genuine replacement switch. We have them in stock. Purchase tonite and it would ship Tuesday: https://aqua-tech.ca/store/index.php/sundance-parts/electronics/flow-switch-with-transparent-tee.html

          • Nigel

          • Tim Smith

            Nigel,, the cable from the control panel on the right side — where that bottom part of the cable connects to another flat ribbon cable that is where the mouse chew through it… and it is behind the skirt… that is the part I will need too.

          • Nigel

            Hey Tim. Nice talking to you earlier. Yeah that ribbon cable from the smaller topside control connects to your main topside. Most people are like you ie when the smaller control goes down they just go without it. Sometimes I have found that if the ribbon cable got wet on that smaller control it would randomly turn on the pumps and blower. So if you just unplug it you should be fine. The part is still available but we don’t stock it anymore as there is such little call for it. It’s about $265 for that small control. Takes approx 2 to 2.5 weeks to bring in. 2004 was the last year that Sundance Spas used that small control on their spas. In 2005 they used the small control for controlling the lights on their new waterfalls and underwater lighting and then a few years after that they eliminated the small control completely from their spas and now they just use the big control for everything. Most things are wifi now as well so alot of people control their Sundance Spa options from their iPhones and Android devices on the newer spas.

  18. Melissa

    Reply

    Hi there! Hopefully you can help! We just got a used 2015 Jacuzzi J345. After filling it and everything working fine (just waiting for it to get to temp) we had a leak. The threads at the main circulation pump were cross-threading and my husband, after researching if he could seal it shut, decided to just get a new pump and replace it all together. It’s all filled up and good to go except now when we turn on pump #1 it only turns on the waterfall and not the pump that is lo/high/off. Pump 2 kicks on and off when the button is pushed. I feel like it’s a setting thing bc both pumps worked yesterday once the spa was filled, and then pump 2 started to run continuously without timing out last night, and we’d go turn it off and a few minutes later it would kick on again. And. Ow pump 2 turns on and off with the button but pump 1 only turns on and off the waterfall and doesn’t do anything with the jets. Ugh! Please help!! Thank you!

    • Nigel

      Reply

      Hi Melissa. After a fresh fill of the spa the pumps turn on as a freeze protection precaution as typically tap water is cold. The jet 2 pump would perform as you describe run continuously. The jet 2 pump would typically shut off when the spa temperature is out of danger and typically between 40-50 degrees from your set temperature. Then the jet 1 pump would turn on and typically run til your temperature is within 15 degrees of your set temperature.
      If you have flow through your waterfall but not your seating jets while jet 1 is running you would want to check each jet face in the spa. Most of the jets are adjustable at the jet face. With a simple rotation left or right you can turn flow off or increase flow.

  19. Philippe

    Reply

    Hi there,

    I currently own a Jacuzzi 355 and I am experiencing a problem with one of the 2 pump buttons. One of the button works just fine but the second one just won’t operate. I know the pump is fine as when I reset the breaking this pump and the jets related to it work for about 20 mins. All the other buttons of the mainboard work just fine. What would you suggest I do? Should I change the wire connected to the mainboard?

    Thanks!

    • Nigel

      Reply

      Hi Philippe. You could check for voltage on the board with that pump button pressed and the icon on. If you have proper voltage at the board then the pump or connection to pump is bad. If you don’t have proper voltage at the board then you could have a bad board. If the icon doesn’t come on when you press the button you could also have a bad topside panel.

  20. Dt

    Reply

    Hi I have a gecko mspa-mp-p122-p222 board and a coast spa 3 pump control panel. I recently had a new pump and heater. I filled tub and ran everything, everything worked fine. So I left it overnight to heat up. I’m the morning all flow had stopped. Control panel was still on temp saying 30°c but thermometer says 20°c. All icons come on when I press buttons but nothing happens. I left tub off for 24 hours and put back on seams to have solved problem temp only saying 28°c going to wait and see if it cuts out at 30°c

    • Nigel

      Reply

      Hi Dt. Often you can see that happen with a simple power cycling of the spa that things reset and go back to normal. If it does not go back to normal it sounds like it could be a logic or board isssue.

  21. Dt

    Reply

    Hi thanks for getting back to me.
    After I restarted hot tub it said 28°c (thermometer said 18°c )it ran fine with cover off everything working as it should. Once hot tub temp gets to 31°c, control panel gets 3 flashing lights and flashing heater icon. Could this be the temp hi limit sensor. I’m going to test heater with multimeter tonight is there way of testing temp hi limit sensor or board. It seems like the hot tub thinks he water is to hot and is cutting power to heater. Is there a thermostat or thermometer that I can check.
    Thanks in advance.

    • Nigel

      Reply

      Hi Dt. Only way to know if its the board is to try a new one. If the hi-limit is sensing more ambient temperature then water temperature then this could be. Check that the hi-limit is inserted properly. If your temp sensor is off it could also be causing the control to give a false overheat condition.

  22. Alf

    Reply

    Hello.

    We have this Durasport Antigua spa with a CTI Mini Max Digital Spa Pak controller (CT250 rev. 6) that hasn’t been used for 7-8 years now. But, I’ve managed to get it up and running again, with one exception. There seem to be a intermittent issue with the top side controller (CTI 1-628B-S) where the buttons are only working sometimes. I have checked the wiring and applied electro clean on the relevant contacts, but still I struggle with missing signals from the controller. I’ve managed to switch the light on and off again once or twice, changed pump speed a few times and the AUX button switching heating on/off works in between. I can also adjust the temperature setpoint with the HEAT button, but I have to try multiple times and push quite hard.
    Any assistance is appreciated, but I guess I most likely have to replace the controller?

    Thanks.

    • Nigel

      Reply

      Hi Alf. Sounds like you may have a bad topside control.

  23. Sam

    Reply

    2009 Jacuzzi J-480. I accidentally mixed up my wires and plugged the ribbon coming off the top side board into the remote control and amplifier boxes into the LED light DCU. I heard the pumps kick on and realized what I did and unplugged them. All the buttons on the topside board work except for Jets 1 and 2. The Jets will still come on during set circulation times.

    • Nigel

      Reply

      Hi Sam. Try disconnecting the remote and just running with the main topside to see if it makes a difference. If it does you could have a bad remote topside. If it makes no difference you could have a bad Main topside.

  24. JAMES JOHNSON

    Reply

    Hi Sam..I recently drained my tub and replaced both 3hp pumps and the 1/15th hp circulation pump. When I filled it and turned it back on, the circ pump came on as usual and after about a minute both 3hp pumps came on for the cleaning cycle. A bit later the breaker threw and I lost the 2 25a fuses. I replaced the fuses and disconnected the heater. Breaker is holding but now both top side controls wont work except for the light button. I could hear a clicking sound from the mother board after I replaced fuses and turned spa on. Balboa heater element bad or ???? Thanks for any help!

    • Nigel

      Reply

      Hi James. If the breaker holds with the heater disconnected, the circulation pump and both of the jet pumps running it sounds like you could have a bad heater.

  25. JAMES

    Reply

    Why would my top side controls not work then? Thanks Nigel

    • Nigel

      Reply

      I’m not sure James. You perhaps have an issue with the PWA as well. I would solve the tripping breaker issue first and foremost as it is a safety issue if the breaker is tripping.

  26. Brad

    Reply

    Hi, I have an Aquaterra Verona hot tub. My topside control will not operate my jets. I can turn on the lights, and adjust the temperature but i can not turn the jets on or off without using the temperature controls. Is it possible that powering on and off will reset the controls or is my topside control bad?

    • Nigel

      Reply

      Hi Brad. A power cycle of the spa is always a good idea if you are experiencing an anomaly with the controls. If the spa is currently running a programmed cycle you may not have the capability to cycle it off or on. Make sure no cycle is running before you try to activate the pump. If this all checks out you could have a bad topside or circuit board.

  27. Jeffrey Moats

    Reply

    Hi Nigel,
    I have a 2006 Jacuzzi J-480. A couple hours after a very brief (2 second) power failure, the left side pump turned itself on and I pushed the appropriate Jet button and turned it off. The next day (yesterday), both Jet buttons (1 and 2) turn on and off the right side pump. I can no longer turn on the left side pump. I have powered down for 5 minutes with no success. Is my control panel gone or is there a possible solution?
    Thanks!

    • Nigel

      Reply

      Hi Jeffrey. If you have a smaller remote topside in addition to your large main topside try disconnecting the smaller topside to see if that makes a difference. If you only have the one topside it sounds like you could have a bad circuit board PWA. It’s pretty rare that the main topside is bad but it is possible as well.

  28. Jenny

    Reply

    have a TSC-9 panel –when i turn it on everything works but when i try to change the temperature it will only go to 59 and when i change it to 92 it defaults back to 59– what can the problem be –thanks

    • Nigel

      Reply

      Hi Jenny. Does the heat light come on or heat icon come on when you increase the temp readout to 92? Also please check your current water temperature with another thermometer to check if the temperature of the water is 59.

  29. Erik

    Reply

    Hello, I recently replaced the heater on my 2004 cal spa. It heat it up to 100° no problem, but since then the heater only turns on when I manually press the Jets button. High-speed Jets are the only thing that work and it also will not let me put it in economy mode. About a year ago I replaced the main circuit board, and recently while plugging back in the top side panel wire I was a little rough with the port and it bent away from the board. It didn’t appear that it damaged any solder, but is it still possible that this is what is causing my problems?

    • Nigel

      Reply

      Hi Erik. Yes this is possible. Try a new topside first. It that doesn’t work you may have a bad board.

  30. Erik

    Reply

    I have another topside and still does the same thing. It sounds more electrical. Is there any way to isolate the pumps low and high speed motors without going through the circuit board?

    • Nigel

      Reply

      Hi Erik. If your incoming power supply is the same as your pump voltage you could rig wire the pumps lo speed to your incoming power to check if it runs on low. Follow the name plate on the motor to check for voltage and which stake is low speed and which stake is load.

  31. Jess

    Reply

    Hi!
    I have an aqua rest Select 150. It works well until it reaches desired temp. Once that happens, the jets seem to pulse for a couple beats and then stop, pulse then stop, and continue to do that until we unplug the hot tub. It appears to be circulating well up until that point. All jets are open and on. The fountain is on. The water is full.
    There is also an alert ‘30’ on the panel. The panel only works sometimes. I can’t seem to turn off the jets with it nor the lights but I can change the temperature.
    Any thoughts or advise would be appreciated!

    • Nigel

      Reply

      Hi Jess. Sounds like you could have a bad topside panel and or circuit board.

  32. christopher herold

    Reply

    Hello Nigel. First, just outstanding that you provide this Q&A free of charge. I am in a similar situation as many here. Sweetwater Bahia, just refilled for the season, ICE notification appears, both pumps going until acceptable temp (around 50) then single low speed jet only. Temp comes to 98-99 and is displayed. Filter cycle defaults to three times a day. I have no input thru the control panel. I have shut the breaker, inspected the control ribbon, and the board (nothing noticeably apparent). Are there any tests that I can perform to isolated the control panel (Sundance Spas Control Panel LED Part number 6600-832) or the board? Many thanks!

    • Nigel

      Reply

      Hi Christopher. If the topside panel has some responsive action ie the jet pump buttons work, the light button works than you may have a bad board. If none of the buttons respond than it is worth trying a new topside first.

  33. Mark Lindemulder

    Reply

    I have a 2002 Sundance Optima tub. The heat only turns on when the low speed pump is running. If I turn up the heat, the flo pump runs, but the heat will not. Is this a bad hat sensor?

    • Nigel

      Reply

      Hi Mark. Sounds like the programming is set for Economy mode. Switch it to Standard mode and the heat should come on with the circulation pump if there is a heat call and it should heat thermostatically from there.

  34. seth

    Reply

    Hi, I have a 2011 Dynasty hot tub.
    1 jet pump will not turn off. the other jet button works fine
    all other buttons work fine.
    any thoughts?

    • Nigel

      Reply

      Hi Seth. If the spa is at your set temp and you don’t have another keypad you could try switching your pumps around on the circuit board to see if the working pump button will turn off the pump. If it does you know the pump is good and you either have a bad keypad button and or a bad board. Check the cable from the keypad to the board for any cuts or breaks as well. If you need a new keypad or board let me know what model controller and or keypad you have and I could send you a purchase link.

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