Radio/stereo doesn’t work!

57 replies

Last Reply on November 21st, 2021 by Nigel

January 3, 2015

I have a Sundance 880 series spa and shortly after a cold snap this winter my radio/stereo stopped working. All the lights are ‘off’ on it.

I tried:

1. pressing the BND button and EJ button simultaneously

2. using a rod to press the reset button under the AUX cover.

Nothing worked! What can I do next??

Rob

Replies

  1. December 08, 2012

    Reply

    Sorry for the delay. From your description it sounds like you have the JBL Intellisound system with the USB drive. Normally when all lights are off on the stereo and won’t come on you would test the 2 fuses behind the stereo deck and then check the incoming voltage from the power supply. The fuses are on the yellow and blue wires but always follow the wire schematic and always shut the power off to the spa before separating the power supply wires from the deck wires. To do this you need a multi-meter that checks for continuity and one that also reads DC voltage. Check voltage from the main terminal block to the stereo power supply wires. You should have 230V here. Check voltage from the power supply to the JBL deck. You should be getting 12-15 VDC from the power supply with the power on. If you are not then the power supply is bad. If your fuses are good and your power supply is good you would then depress the BND and Eject button together immediately followed by shutting off the main power to the spa and then depressing the reset button by the USB drive with a rod or paperclip to do the hardware reset. Turn your main power back on. If your power supply and fuses are good and your reset actions don’t correct the stereo not turning on then you have a bad deck. As a sidebar check the area inside the equipment bay and check the integrity of all the wires in this area. Rodents love to make nests in areas like this for the winter to stay warm and may have damaged wires or components relating to the JBL deck. Hope this helps.

  2. Frank Korchick

    December 30, 2012

    Reply

    Same with my stereo. The subwoofer is the only “speaker” that works. The spa is just over 18 month old and this 1k component is out of warranty. Got power, no rodents & no blown fuses.

  3. January 02, 2013

    Reply

    Good evening Frank. If you have a Sundance 880 series spa with the JBL Stereo deck try both the soft reset and the hard resets. If that does’nt work would you be able to forward me your email address and a contact phone number? I may be able to help you resolve this but it may require some support via phone or forwarding a pdf to your email. My email is service@aqua-tech.ca

  4. will

    March 13, 2013

    Reply

    I have a Sundance 880 series spa and shortly after a cold snap this winter the raido and cd works and the speakers and the tub itself has sound but the woofer is not working. Can you tell me why this might be happening.

  5. March 14, 2013

    Reply

    Will, check the wire and wiring harness from the stereo deck to the sub woofer.

    If your deck and speakers are working then you should have power to the sub. If there is a break in the wire or wiring harness or moisture in the harness this could keep it from working. If the wire and wiring harness is ok then you have a bad sub woofer. Check for proper voltage with a multi-meter on the harness coming from the deck.

  6. Robert

    March 14, 2013

    Reply

    Thanks for your very thorough response! I’ll start with the fuses!

  7. July 07, 2013

    Reply

    Vartan you can purchase fuses at Aqua-Tech. The cost of the stereo deck depends on the model. If you email our parts dept parts@aqua-tech.ca and give them the part number of your stereo deck we can provide a price and availability for you. If all else fails contact our Service Support Desk to book a diagnostic and repair of your Spa stereo.

    • Greg

      September 13, 2015

      Reply

      Ran across your site and support with questions regarding Sundance JBL Intellisound. Well mine like many others is not working, tried the reset as suggested but nothing. Also tested power and it seems to have power, so I removed the deck from the housing. I have a 2010 Optima Serial #100368618 and the Deck says it’s a JBL SUN1, Serial #SUN1AL1156290900304. Thanks for any support you can give.

      • Nigel

        September 14, 2015

        Reply

        Greg If you tried the resets and you have power you may have a bad deck. A retrofit kit is available to upgrade from the JBL to a Bluetooth ready deck. If all else fails contact your local Sundance Support Desk for service.

        • Greg

          September 16, 2015

          Reply

          Nigel,

          Thanks for the response. Could you please tell me how much the retro-fit kit is and is it plug and play with my existing hot tub wires?

          • Nigel

            September 17, 2015

            Greg it all depends on where you purchase it from. Likely purchasing from your local Sundance Spa Support Desk will be the most economical for you. The kit is not plug and play. You will need tools and a little bit of electronic and carpentry saavy.

        • Mike

          April 30, 2016

          Reply

          Nigel. I have the same dead jbl deck. Can you give me the part number or make and model of the Bluetooth upgrade you mention. Thanks

          • Nigel

            April 30, 2016

            Mike there are 11 parts required for the conversion. If you would like to check on price and availability visit our website http://www.aqua-tech.ca
            Click on parts and accessories then click on the large yellow button check availability. Ask for the JBL to Bluewave conversion kit for Sundance 880 series spas.

  8. gary devries

    August 14, 2013

    Reply

    I have no power coming into radio fuses are good I checked for power on the blue and yellow and have nothing coming from it looks like the subwoofer where can I look next

  9. August 15, 2013

    Reply

    Gary what model spa do you have and what is the year built of the spa?

  10. derek

    October 15, 2013

    Reply

    This may sound like and odd question, but…..how do you open the black fuse harness. I cannot for the life of me figure it out!

  11. October 15, 2013

    Reply

    The black fuse harness is spring loaded. You twist it and it pops open.

  12. Ed kop

    December 03, 2014

    Reply

    Im looking for speakers for my 880. 3 stopped working 1 week after delivery. Sundance was no help and dealer no longer sells sundance spa.

  13. December 03, 2014

    Reply

    Ed, contact our Parts Support Desk: parts@aqua-tech.ca

    This is a stock item for them and they will be able to help you out with this inquiry.  Let them know if you have the large pop up Poly Planer speakers or the newer small JBL speakers.  Sending a picture of the speaker would be beneficial.

  14. Tom

    April 26, 2016

    Reply

    I just re-opened our spa for the season and everything works fine except for the sound system. The unit turns on and I can change the output but there is no sound from the 2 speakers. Our spa is equipped with the pop up Poly Planer speakers. the system was working fine when we closed it for the winter.
    The local spa guys says it probably the radio that needs to be changed. Before changing the unit I would like to know what to do as far as trouble shooting what else could be causing the issue. any help would be greatly appreciated.

    • Nigel

      April 26, 2016

      Reply

      Tom try pointing your remote at either of the speakers. If you don’t see a red light or flickering red light you most likely have a bad speaker or speakers. Also check the wiring underneath each speaker along the wiring harness right back to the deck. You can expose the speaker mounting screws by prying up the plastic escutcheon at each speaker. Remove the screws to pull the speakers away from the spa shell. Check to see that the wires didn’t get wet or corroded. Visit our website if you require replacements: https://aqua-tech.ca/ Click on parts and accessories and then click on the yellow button prices and availability. You are looking for p/n 6560-501 if you require new speakers.

  15. Charles Ciuffetelli

    July 26, 2017

    Reply

    I have the same problem with a 2012 version of the Optima 880. Nothing from the stereo. Can you help me with this ??

    • Nigel

      July 26, 2017

      Reply

      Charles what is the serial number of your spa? This can be found on the id label on or near the Sentry Control Box.

      • Charles Ciuffetelli

        July 27, 2017

        Reply

        The serial number is
        OXO3LCD-100437286-0912

        • Nigel

          July 27, 2017

          Reply

          Charles disconnect the low voltage DC wires coming from the stereo power supply to the deck. With power on to the spa you should have 12-15VDC coming from the power supply testing with your multimeter. If you have 12-15VDC and the deck won’t turn on you could have a bad stereo deck. If you don’t have 12-15VDC you could have a bad stereo power supply. Let me know if you would like a link to prices and availability on power supply’s and stereo decks for your 2012 880 Series Optima.

  16. dan carrier

    September 10, 2017

    Reply

    Hi
    I have a aquticav aQ-ip-3b-x on a sundance aspen hottub. The speakers a very small ones that a placed around three seats next to the head rests. Only half of the speakers works. That is, one speaker on each of the head rests. What could be causing this? I’ve have checked wiring and fuses.
    We purchased the tub new back around 2012

    • Nigel

      September 10, 2017

      Reply

      Dan if your fade controls are set correctly and the wiring to each speaker is ok than you could have some bad speakers.
      Send us the serial number of your spa if you would like us to send you a purchase link to new speakers.

  17. Brad

    September 19, 2017

    Reply

    My issue is somewhat different than the others but likely related. I have the smaller JBL Speakers in an Aspen 880 where sub and left channel work fine – nothing from the right

    • Nigel

      September 19, 2017

      Reply

      Brad first check all your wiring to your speakers and also check the wiring from the sub to the deck for any breaks. If this all checks out and you have your controls set to the right side you could have some bad speakers and or a bad deck.

  18. Jeremy

    October 14, 2017

    Reply

    Hi – I have a Sundance 880 with the JBL sound system – Bought in 2012/13 – Having a weird issue with the speakers – I’m only getting 1 channel, when I change the fader on the deck to the other side, I get some crackling and very low volume on the speaker but thats it – Wondering if its a bad deck or speakers? Or is there a Pre-amp that might be bad???

    • Nigel

      October 14, 2017

      Reply

      Jeremy you may have some bad wiring to the speakers and or bad speakers or a bad sub woofer. Try the speakers first.

  19. Jeff

    December 05, 2017

    Reply

    I have a J470 Jacuzzi hot tub with a jbl stereo and the buttons are all backwards. The play button acts like the power button and the tuner button acts like th volume button ECT…
    They are all messed up.
    Any idea why

    • Nigel

      December 06, 2017

      Reply

      Hi there Jeff. Try the soft reset procedure first and then try the hard reset procedure and see if things improve. If things stay the same you could have a bad deck. Hard reset is cycling the power. Soft reset is using the paperclip in the opening on the front of the deck. There is a Bluetooth retrofit kit available to replace the old JBL decks as the JBL’s are now obsolete. If things don’t work out with your old JBL and your interested send us your email and we can send you a purchase link for the Bluetooth kit.

  20. tim

    January 31, 2018

    Reply

    i have a 2012 majesta. it has the jbl speakers and a aquatic stereo. The only speakers that are working are the two rear and the subwoofer?

    • Nigel

      February 01, 2018

      Reply

      Tim first check your balance and fade controls. If this checks out you could try and wire one of the speakers that does work with the harness from a speaker that doesn’t work. This will let you know whether you have some bad speakers or a bad wiring harness.

  21. Gary Page

    February 24, 2018

    Reply

    Any known history of the stereo power supply causing a ground fault? I set up a Bullfrog A7L today and could not get the spa to start ( breaker trips immediately). Troubleshot a bit and figured out that if I disconnect the power supply connector spa runs fine. I tried disconnecting the 12v wires on the output side and spa trips (effectively isolating the power supply). Just wondering if you’ve seen this before I order a new one. Thanks!

    • Nigel

      February 26, 2018

      Reply

      Gary I have seen stereo power supply’s trip GFCI’s before. Especially if they are mounted on the base of the spa as alot of the early installs of manufacturers used to do. Power supply could easily get wet.

  22. Anne

    April 22, 2018

    Reply

    We have a J-385 Jacuzzi with a Bluewave stéréo system. We have had the spa for 16 months now. Suddendly the 2 speakers from the spa stop working and the 2 others, i van only barely hear any sound, no bass. The woofer works fine.
    Would you know what would be the problem ?

    Thank you for any guidance you may give me!

    • Nigel

      April 23, 2018

      Reply

      Hi Anne. Sound like a bad connection to the speakers or some bad speakers. Check the wiring harness first for breaks. If the harness is ok then try some new speakers.

  23. Dennis Czorapinski

    April 28, 2018

    Reply

    I have a Sundance 2008 Hartford model. I just shut it down to change the water. Upon turning power back on,I do not have any power to stereo. Stereo worked prior to turning off power to change water. The model is an Aqua Tig /AV 4 speaker.Can you help.

    • Nigel

      April 29, 2018

      Reply

      Hi Dennis. Check the fuses on the wires harness behind the deck. If they check out ok disconnect the wires coming from your stereo power supply to the deck and use your multimeter to check for 12 to 15 VDC coming from your stereo power supply. If you don’t have 12 to 15 VDC you could have a bad power supply. If you do have 12 to 15 VDC you could have a bad deck.

  24. roland

    June 17, 2018

    Reply

    Hello,
    Stumbled upon this site. I have a Hydropool self clean hottub, approximately 6 years old with a Jensen JMS2212 stereo deck. The tub came with the house upon purchase recently and the stereo doesnt turn on or have any power. I have a friend with one of those meters to check the voltage and just wondering which wires power the stereo that I should be checking. Any other thoughts or checks would be appreciated.

    • Nigel

      June 18, 2018

      Reply

      Hi Roland. There usually are 1 or 2 fuses behind the deck inline with the power supply wire that comes from the power supply and goes to the back of the deck. I would pop out these fuses first and check the fuses to see if they are bad. It they check out you would then want to disconnect the power supply wires at the back of the deck that come from the power supply. With the power to the spa on check for 12-15VDC at these wires. If you have 12-15VDC you may have a bad deck. If you don’t have 12-15VDC you may have a bad power supply.

  25. Lance

    June 19, 2018

    Reply

    I have a 2007 Cal Spa with a JBL stereo. It has trouble receiving local stations. They are always staticy or do not come in at all. Seems like it is an antenna issue possibly. I replaced a fuse for the wire that says Auto Ant…but no improvement. The stereo works fine if it can receive a station. Any advice would help.

    • Nigel

      June 19, 2018

      Reply

      Hi Lance. It likely is an antenna placement issue. You’ll have to place the antenna where it gets best reception. Sometimes the stereos have extension kits that are available if you need more length. You’d have to check with your local Cal spa outlet to see if one is available. Sometimes placing the antenna outside of the cabinet helps. Our spa manufacturer moved away from am/fm because of this issue.

  26. Michelle

    June 25, 2018

    Reply

    I like every other person was looking for resolution and came upon your site. This past December with winter storm my power was knocked out for more than 3 days. When power was restored I noticed that my Dynasty spa no longer had power going to the In-tune stereo system and the spa’s LED lights wouldn’t come on. I’ve checked the fuses inside the spa pack as well as the stereo wire leads, they are all good. Was wondering if I would be having to replace the power supply boxes for both items? Also what causes this to happen?

    • Nigel

      June 25, 2018

      Reply

      Hi Michelle. If the fuses are good and you don’t have correct DC voltage coming from the power supply going to the deck you could have a bad power supply. If the DC voltage is good you could have a bad deck. Could be a coincidence or could be the storm contributed to this.

  27. David

    July 02, 2018

    Reply

    I have a J400 JBL stereo for my 2011 Jacuzzi 480 hot tub. I have power and visually everything looks fine but no sound from the speakers in radio or bluetooth mode. When I put in a CD I get a faint sound from the sub woofer with the music – but only from the CD. I checked all the fuses and wiring harness connections – all are good. Any ideas on what is wrong? This is the third stereo I have installed in the tub – I wish there was a more reliable unit I could replace it with.

    Thank You

  28. Tom

    July 08, 2018

    Reply

    Have a 2005 Sundance Optima and want to upgrade the audio system. It has poly planer MA7020 pop up speakers and a sub woofer in a rectangular box.

    What do you recommend to replace?

  29. Rene Guillemette

    December 03, 2018

    Reply

    Bonjour, J’ai un SPA Héritage 2009 et l’an passé le radio ne fonctionnait plus et puis après quelques jours, il s’est remis à fonctionné. Cette semaine , il m’arrive la même chose, est-ce qu’il y a quelque chose à faire ou est-ce que je dois changer la radio ? (Mon SPA est dans un pavillon sur ma galerie)

    • Nigel

      December 04, 2018

      Reply

      Bonjour, Si l’alimentation s’arrête complètement sur le pont, vous risquez d’avoir une mauvaise connexion entre l’alimentation et le pont. Si la platine est toujours alimentée et que vous entendez un bruit blanc, l’antenne pourrait présenter un problème.

  30. Jeff

    October 12, 2021

    Reply

    I have an Aquatic AV (AQ-IP-3B-X) stereo in my hot tub. The two front speakers are working but no sound is coming from the rear speakers. I’ve switch the speakers front to rear. The “working” front speaker doesn’t work in the rear position and the “non-working” rear speaker works perfectly in the front position. I’ve check the balance and fade (both set to the middle). The rear speaker function is set to “on”. Dual zone is “off”. I’ve done a soft reset. Any ideas as to what would cause the two rear speaker to not work?

    • Nigel

      October 13, 2021

      Reply

      Could a be a loose connection and or a bad wiring harness Jeff.

  31. Bob Finkle

    November 20, 2021

    Reply

    Hi…I have a 2007 Sundance Optima 880 with the Poly-planar stereo system. Neither the unit nor the speakers light up. It has always worked perfectly. I checked the fuses, and they’re ok. All other functions operate normally on the spa. What’s your best guess? Thanks in advance!

    • Nigel

      November 21, 2021

      Reply

      Disconnect the power at the back of the deck and check for 12-15 VDC volts coming from the power supply with your multimeter. If you have 12-15 VDC you have a bad deck, if you don’t have 12-15 VDC you have a bad power supply and or bad connection between the power supply and deck.

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