Question: My topside control panel shows a FLO message. Why does it do this?
Answer: When diagnosing a FLO message it is important to consider that there are 3 different types of FLO messages that your Spa’s logic is capable of displaying (a Solid FLO message, a Flashing FLO message and a Solid FLO2 message). First determine which message you are seeing. If you are seeing a Flashing FLO message, check to see that you still have water movement ie your circulation pump is still turning/waterfall is still running, jet and blower buttons still work. If this is the case turn the GFCI breaker off to the spa and remove your filter. Make sure there is nothing in the filter area and turn your GFCI back on again. If the Flashing FLO message goes away within a minute then you have found where the problem lies with a dirty or soiled filter. It’s very important to remember that if you just finished fresh filling your spa then you could also have had an air lock that caused a Flashing FLO message. By removing the filter you just removed the air lock. If the Flashing FLO message did not go away when you removed the filter then you possibly have an obstruction or blockage in the circulation system. If you have a Flashing FLO message and no water movement ie the circulation pump is not turning/waterfall is not flowing then you may have a bad or plugged circulation pump.
If all else fails contact our Service support team to book a diagnostic and repair of your spa.
If your Topside is displaying a Solid FLO message you will have no water movement in the spa. Inspect your Flow Switch for hair or debris wrapped around the paddle. Also check to see that your spa is not in Summer Logic (spa water reaches 2 DEGREES above the set temperature). If your spa is in Summer Logic, cool the water off by opening the cover and or adding some cold water to the spa. If neither of these are the case you could have a bad Flow Switch or a bad connection to the Flow Switch. If all else fails contact our Service support team to book a spa diagnostic and repair of your spa.
If your Topside is display a Solid FLO2 message there will be no water movement in the spa. If there is water movement in the spa contact our Service support team to book a diagnostic and repair of your spa.
If there is no water movement in the spa check to see if there is hair or debris wrapped around the Flow Switch paddle. If this is not the case you could have a bad Flow Switch.
If all else fails contact our Service support team to book a diagnostic and repair of your spa.