I turned on my heater last night and the heater light is on saying it is heating, I can feel the heat, but when I try to adjust the heat up or down button it will not allow me because it is locked in at code Ad. Suggestions??

I turned on my heater last night and the heater light is on saying it is heating, I can feel the heat, but when I try to adjust the heat up or down button it will not allow me because it is locked in at code Ad. Suggestions??