Aqua-tech.ca Return and Refund Policy

You may return any unopened item purchased on aqua-tech.ca, for any reason, for a full refund within 30 days of delivery of your shipment (we’ll also refund the return shipping cost, if the return is a result of our error or if the item is marked ‘Free Returns’ at the time of purchase).

Please note that we cannot accept the return of opened items, some health and personal care items, or items returned more than 30 days past delivery. We can only process returns and refunds for items purchased on aqua-tech.ca.

If you ordered your item on another e-commerce marketplace, please refer to that marketplace’s returns policy.

Email returns@aqua-tech.ca to begin the return process.

 

Returns on Electronics. e.g. Circuit Board, Hot Tub Keypads etc.

Electronics products can be returned if postmarked within 30 days of the delivery of the original shipment to you. These items must be in new condition with original packaging and accessories.

If the item is shipped as New and is defective or damaged upon receipt, you must report the defect/damage within 14 days of receipt and make return arrangements.

 

Restocking Fee

Aqua-Tech is not required to accept returns beyond the return window. If a return is given, we may charge a restocking fee following the guidelines outlined in the table below.

Return request Restocking fee
You change your mind about a purchase and return an item in the original condition within the return window. i.e. you return the item for one of the following reasons: accidental order, better price available, no longer needed/wanted. Yes. Up to 20% of item’s price.
You return an item in the original condition more than 15 days past the return window. The 15 days allow for return transportation from you the customer to Aqua-Tech. Yes. Up to 20% of item’s price.
You change their mind about a purchase and return an item within the return window, but Aqua-Tech receives the item damaged or materially different than how it was originally shipped to you. Changing your mind would be due to the following reasons: accidental order, better price available, no longer needed/wanted. Yes. Up to 50% of item’s price.
You refuse delivery due to visible damage incurred during shipping or caused by the carrier. No restocking fee will be charged. See “Replacement of Incorrect Orders or Damaged Items’ Policy below.
You receive a damaged or defective item. No restocking fee will be charged. See “Replacement of Incorrect Orders or Damaged Items’ Policy below.
You return an item you received materially different from what you ordered. No restocking fee will be charged. See “Replacement of Incorrect Orders or Damaged Items’ Policy below.
Any other reason not listed here. Please contact Aqua-tech for details.

 

Replacement of Incorrect Orders or Damaged Items

If you received a different item than what you ordered or the item delivered was damaged or defective at time of reception, you must report this defect within 14 days of reception of the item. If you do, you are eligible for a functional replacement as per your original order. To begin the replacement process, email returns@aqua-tech.ca to request a replacement.

If you ordered your item on another e-commerce marketplace, please refer to that marketplace’s returns policy.

 

Shipping to Remote Locations within Canada

Remote locations are postal codes that are difficult to serve.

 Examples are:
  • Towns far from a shipper’s hub
  • Towns that are infrequently served by shippers
  • Canada Post Air Stage Locations (where mail must be airlifted at certain times of the year)

Please allow an additional 2-5 days for delivery to these locations.

Items that cannot be returned

Products that cannot be returned because of shipping regulations include: Chlorine sticks and tablets of any kind, Bromine tablets, non-Chlorine pool and spa Shock, Calcium based pool chlorine, some other pool and spa chemicals.

If you are concerned your order will contain products that cannot be returned, please contact us at returns@aqua-tech.ca to discuss your options.