Aqua-tech.ca Return and Refund Policy

You may return any unopened item purchased on aqua-tech.ca, for any reason, for a full refund within 30 days of delivery of your shipment (we’ll also refund the return shipping cost, if the return is a result of our error or if the item is marked ‘Free Returns’ at the time of purchase).

Please note that we cannot accept the return of opened items, some health and personal care items, or items returned more than 30 days past delivery. We can only process returns and refunds for items purchased on aqua-tech.ca.

If you ordered your item on another e-commerce marketplace, please refer to that marketplace’s returns policy.

Email returns@aqua-tech.ca to begin the return process.

Replacement of Incorrect Orders or Damaged Items

If you received a different item than what you ordered or the item delivered was damaged or defective at time of reception, you are eligible for a functional replacement as per your original order. To begin the replacement process, email returns@aqua-tech.ca to request a replacement.

If you ordered your item on another e-commerce marketplace, please refer to that marketplace’s returns policy.