Click here for a step by step video on how to open and rinse your System 3 Filter:     Disassembly / Assembly Procedure Before disassembling the filter:: 1) Stop pump 2) Open air release valve 3) Close skimmer valves 4) Wait until all pressure is released from the filter tank and system before loosening… Read More»

Here are some how-to’s for opening and closing your pool and spa yourself! 🙂 How to Winterize and Close your Pool  – Do it yourself 🙂 for an even more detailed video, check our YouTube link How to Winterize and Close your Hot Tub Using BioGuard Pool & Spa Anti-Freeze This Process is to be… Read More»

Sundance altamar 880 jets pump 2 won’t operate, hear click in sentry control box. Pulled pump and took to electric repair shop, they tested it and said it runs like new. All other equipment working fine. Suggestions?

The controller for our prowler pool vacuum trips the GFI when plugged in. It did get wet recently. Is it repairable or covered by warranty? I was at the store on Saturday hoping to talk to someone but was not able to. The unit is less than 2 months old. Type – Advanced 115, P.… Read More»

Last night I checked our pool heater and it was working fine and turned it up from 77 to 82. I looked this morning and noticed the service system light is on and it wont work now and the pool has cooled down. Is this typically just the filter needs to be cleaned. If so,… Read More»

I did a burn out treatment for a chlorine demand in my pool which turned it white and now my filters seem to be having a hard time clearing up the pool again as there has been no improvement in 2 days. When I opened the filter egg cartridge the tops of the filters were… Read More»

I have had an error code E01 about 3 or 4 times this season. If I turn the heater off and then on, it works again. I would like to know what the error code means

Our heat pump was installed a month ago and it is not working. The error message is “high refrig” and “five alarms” we have adequate water flow through the pump. It will turn on for a minute then kicks out and delays for the 3 minutes and tries again. Pump pressure is 12

We have had our pool for 4-5 years now. After around year 2 or 3, we had an issue with the power supply unit of the robotic cleaner and ended up having to buy a new part. We just had our pool opened this morning and I put the unit in the pool to clean… Read More»

I’ve owned my heat pump for about 10 years now, but this is the first time I’ve had issues with it. It keeps turning off at the fuse box. This usually happens once per day. It is on it’s own fuse. So when I go to the fuse box and turn it on, it runs… Read More»